Jan 2023 – Present · 3 yrs 4 mos · San Francisco Bay Area

Dec 2020 – Jul 2022 · 1 yr 7 mos

• Advanced from Director of Operations to develop and implement global operational standards, driving double-digit revenue growth. Led functional teams including Sales and Revenue Operations, Technical Sales Enablement, Project and Program Management, Project Resourcing, Governance, and Internal Training.
• Implemented standardized systems (Salesforce, Kantata, and Workday) to optimize order-to-cash workflow and reduce disparate tools by +90%, supporting data consistency and reliability.
• Revitalized the PM Department into a revenue-generating practice, achieving over $1M in revenue in the first year and consistently surpassing AOP targets by an average of 120% YoY for 5 years.
• Established a Talent Acquisition Team that decreased dependence on external agencies by 55% in the first year, resulting in a net savings of $500k. Also responsible for a collegiate recruiting program for all direct junior hires.
• Established a Global Project Resourcing Team to optimize staffing across multiple regions, balancing project risk, profitability margins, and career development for consulting staff.
• Established a Commercial Sales Support team to standardize account and opportunity management, improve data stewardship in systems, reduce time to close, and significantly decrease debtor days.
• Established strategic relationships with enterprise accounts, providing advisory support and resolving disputes, leading to increased revenue opportunities and improved CSAT scores.
• Key contributor to a global transformation initiative, leading to a rebrand, updated mission, vision, and values, new expectations and behaviors, and implementation of OKRs organization-wide.
• Stabilized utilization and retention rates of regional Security Consulting teams through effective management.
• Created and manage the NCC Group Alumni Network, which engages former colleagues as customers, suppliers, marketing advocates, and potential hires.

Jan 2018 – Nov 2020 · 2 yrs 10 mos

Jun 2016 – Dec 2017 · 1 yr 6 mos

Oct 2013 – Jun 2016 · 2 yrs 8 mos

Jan 2011 – Oct 2013 · 2 yrs 9 mos · San Francisco, California, United States

• Promoted to Senior Business Operations Manager to integrate and develop Operations, Marketing, and HR functions across multiple acquisitions, emphasizing streamlined processes, formalized support, culture maintenance, and staff retention.
• Implemented a customized resourcing and revenue recognition tool, integrating sales and project data across multiple organizations, and created training materials to optimize system adoption for increased efficiency of sales, finance, operations, and consulting functions.
• Launched an effective events marketing campaign to drive business development in new verticals, enhance recruitment, and establish brand awareness; managed budgeting, vendor relationships, and KPIs, providing analysis to executives.
• Led comprehensive event strategy, including securing conference sponsorships, speaking engagements, and networking events, establishing the company as a community leader, and fostering industry relationships. Managed end-to-end logistics for quarterly Open Security Forums, annual Client Advisory Board meetings, and international cybersecurity conferences to drive growth opportunities.
• Created and oversaw a sustainable employee appreciation program across multiple office locations, promoting talent retention and meaningful participation. Aligned employee project work with individual career growth and wellbeing, while meeting monthly revenue targets.
• Managed Talent Acquisition, including an Internship Program with 88% conversion rate. Organized local and national recruiting events, and revamped onboarding experience with new handbook and training materials.
• Implemented online performance management system enabling self-evaluations, goal setting, and tracking across all roles.

Aug 2007 – Oct 2010 · 3 yrs 2 mos · Seattle, Washington, United States

• Contracted for the Microsoft Security Response Center's (MSRC) strategic outreach team, with a multi-year vendor award. Served as a lead member of a cross-functional business team responsible for all business operations for MSRC's Ecosystem Strategy Team (EcoStrat).
• Created and managed technical infrastructure to integrate with other outreach teams. Oversaw strategy and execution of internal and external communications, including blogs, external websites, and portals.
• Successfully managed impactful domestic and international events, including BlueHat Security Briefings, to increase Microsoft's influence in the Security Researcher, enterprise, and government segments. Oversaw all aspects of logistics, from content development and attendee selection to venue choices, speaker coordination, and budget management.
• Created and managed BlueHat Security Forums, region-specific events held globally to build education and community for governments, private industry, and the security research community. Enhanced Microsoft's technical and business responses to the threat landscape.
• Maintained branding for EcoStrat, MSRC, and the BlueHat franchise, and managed EcoStrat's Black Hat USA event presence, including a unique networking event for a targeted, elite subset of global security experts.
• Maintained excellent working relationships with luminary security researchers worldwide, as well as within Microsoft, including senior-level contacts.

Sep 2005 – Aug 2007 · 1 yr 11 mos · Seattle, Washington, United States

• Created and managed the marketing strategy for an established contemporary art gallery, which more than doubled the sales for the gallery within one year. Developed the gallery’s media kit; including producing a new website, modernizing their advertising campaign and establishing a communications protocol. Produced all promotional materials for the gallery, including full-color catalogues for print and web, collected and edited content, produced graphic design, managed third-party vendors, oversaw final delivery of product to print and web. Deepened relationships with the gallery’s community of artists, supporting their contributions to the community by participating in city and civic events. Continue to volunteer for the gallery as a business manager and media consultant.

Aug 2003 – Jan 2005 · 1 yr 5 mos · Santa Cruz, California, United States

• Worked for two tenured professors in the Art History and the Digital Media departments advancing the publication of various articles and book projects. Researched and verified data, acquired image and copyright permission and provided editorial assistance. Assisted in events organization and publicity for literary magazines to promote exposure.

Aug 2003 – Jan 2005 · 1 yr 5 mos · Santa Cruz, California, United States

• Designed and facilitated lectures for 80+ students in the undergraduate art history department. Specifically responsible for designing lesson plans, in-class exercises, scheduling and conducting student-teacher advising sessions, providing constructive critique for course projects, and evaluating student proficiency through essay projects, examinations and semester end evaluations.

Aug 2003 – Jan 2005 · 1 yr 5 mos

• Established a new magazine in an emerging arts market and broadened readership and advertisement into multiple neighboring counties within 6 months. Individually responsible for all content, production and sponsorship of magazine including research, write-ups, editing, layout, photography and graphic design.