Rajesh Verma

Operations Associate

Bengaluru, Karnataka, India16 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in IT Service Management and Delivery Operations.
Strong leadership in managing complex transitions and transformations.
Skilled in aligning business planning with operational efficiency.

Stackforce AI infers this person is a seasoned Operations Manager in the IT services industry.

Contact

Skills

Core Skills

It Service ManagementDelivery OperationsProject ManagementChange ManagementBusiness PlanningResource Management

Other Skills

People ManagementTransition and TransformationService-Level Agreements (SLA)Incident ManagementBusiness OperationsCommunicationDelivery ManagementGovernance processProcess automationCapacity planningService DeliveryITILOutsourcing ManagementDemand ManagementTransition

About

Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in Delivery Operations, People Management, Transition and Transformation, Business Planning, Service-Level Agreements (SLA), IT Service Management, Incident Management, and Business Operations.

Experience

Dxc technology

3 roles

Operations Manager

Jun 2023 – Present · 2 yrs 10 mos

Delivery OperationsPeople ManagementTransition and TransformationBusiness PlanningService-Level Agreements (SLA)IT Service Management+2

Asia Pacific Regional Operations Leader

Promoted

Jan 2020 – May 2023 · 3 yrs 4 mos

Senior Project Manager

Apr 2017 – Jan 2020 · 2 yrs 9 mos

Hewlett-packard

Transition Manager

Feb 2015 – Mar 2017 · 2 yrs 1 mo · Bangalore

Develop the main project plan and other associated plans for the project, working with relevant staff in the Council and beyond as appropriate.
Manage delivery of the project and work with the Head of Service for LD and others as appropriate to ensure sufficient resources for the project
Ensure the project delivers the required benefits on time and on target, meeting quality requirements • Support and administer the project board.
Responsible for the definition, documentation and successful completion of work
within a project-management framework to manage whole projects to ensure transitions processes are developed and sustained.
Develop and maintain communication at all levels across the organisation to facilitate smooth and effective delivery of projects.
Design, organize and facilitate change activity with staff at all levels and external stakeholders, developing changes that will meet their requirements and deliver the desired outcomes of the department.
Promote new ways of working and facilitate change by ensuring buy-in and support at all levels of the service.
Creatively apply business and technical knowledge to enable, support and review all aspects of change in the service.

Project ManagementChange ManagementResource ManagementCommunicationDelivery Management

Hp

2 roles

Business Planning Manager

Promoted

Jul 2010 – Feb 2015 · 4 yrs 7 mos

 Project Services KPIs (Key Performance Indicators)
o Program Lead: Establish Governance process, Work stream planning, process automation, manage communications and executive reviews for ITO Bestshore wide Project Services work
o Review Center Performance and align the human resources as per the Organizational Structure
o Manage HC reconciliation process for the visibility of the Project Services work
 Balanced Scorecard (BSC)
o Program Manager: Change Management, Release Management, Set up new metrics, process automation and executive reviews for the ITO Bestshore wide Run work
o Apprise management of the process operations and assist in critical decision-making process
 Resource Management Program
o Program Manager: Improving demand capture, capacity review, resource matching and assignment, meeting supply commitments, and integrating labor forecasts
o Managing resources and capacity planning governance
o Working with regions and capabilities to establish account-based workforce plans to drive account alignment and efficiencies