Farzin Nickman

Technical Program Manager

Seattle, Washington, United States31 yrs experience
Highly Stable

Key Highlights

  • Expert in legal education program management.
  • Proven track record in operational readiness for AWS services.
  • Skilled in developing scalable training processes.
Stackforce AI infers this person is a Legal and Compliance Program Manager with expertise in training and operational readiness.

Contact

LinkedIn

Skills

Core Skills

Legal EducationProgram ManagementCustomer ExperienceOperational ReadinessTraining Program ManagementCurriculum DevelopmentTraining DeliveryTechnology AdoptionCustomer SupportProblem SolvingClient RetentionInsurance KnowledgeCustomer ServicePolicy ManagementAgency ManagementInsurance Solutions

Other Skills

Employee EngagementSoftware ImplementationNew Hire TrainingCustomer InsightReportingCustomer SatisfactionTrainingAmazon EBSSoftware DocumentationTechnical SupportTeam LeadershipCustomer RetentionTeam BuildingEmployee TrainingCustomer Advocacy

About

I operate at the intersection of compliance, governance, learning systems, and executive stakeholder management: from Customer support → Training systems → Enterprise operations → Legal compliance governance. At Amazon Legal University, I lead the operational delivery of continuing legal education programs for Amazon’s global legal teams. I manage program logistics, accreditation requirements, stakeholder coordination, and execution workflows to ensure attorneys maintain required certifications and stay current on evolving legal standards. My focus is on building scalable processes, maintaining compliance accuracy, and delivering consistent, high-quality learning experiences across regions. Previously, on the AWS Support Launch Operations team, I supported the operational readiness of new AWS services and features. I helped design and execute training enablement for Support Engineers and Customer Service Agents, ensuring teams were prepared to deliver reliable, high-quality customer support at launch. Our Support Launch Checklist became a standardized operational tool that improved cross-functional coordination between AWS Service Teams and Support, reducing launch friction and strengthening service readiness.

Experience

31 yrs
Total Experience
4 yrs 6 mos
Average Tenure
3 yrs 10 mos
Current Experience

Amazon

Amazon Legal University Progam Manager (ALU)

Jun 2022 – Present · 3 yrs 10 mos · Seattle, WA · On-site

  • Deliver continuing legal education (CLE) programs for Amazon's global legal teams.
  • Ensure legal professionals remain certified and capable of providing strategic counsel.
  • Adapt training to meet the evolving learning needs of diverse legal teams.
Employee EngagementSoftware ImplementationNew Hire TrainingCustomer ExperienceCustomer InsightReporting+2

Amazon web services (aws)

2 roles

Amazon Web Services Program Manager, Support Launch

Jul 2021 – Jun 2022 · 11 mos · Seattle, WA · On-site

  • Lead initiatives within the AWS Support Launch Operations team to enhance customer experience.
  • Own the Support Launch Checklist to ensure collaboration between AWS Service Teams and Support.
  • Focus on proactive engagement and operational readiness for new service launches.
Customer ExperienceOperational Readiness

Amazon Web Services (AWS) Training Program Manager

Feb 2019 – Jun 2021 · 2 yrs 4 mos · Seattle, WA · On-site

  • Implemented and administered high-quality training initiatives for AWS Support, enhancing both technical and non-technical skills.
  • Coordinated and led training programs, ensuring alignment with defined success metrics to monitor impact.
  • Contributed to curriculum development, strengthening the capabilities of a high-performing global support team.
  • Enabled AWS Support to deliver world-class technical assistance to customers building mission-critical applications.
Training Program ManagementCurriculum Development

Applied systems

Product Instructor

Aug 2017 – Feb 2019 · 1 yr 6 mos · University Park, IL · Hybrid

  • Specialize in Applied Epic, Applied Mobile, and Applied CSR24, enhancing agency management and client self-service capabilities.
  • Conduct both onsite and virtual training sessions, ensuring users across all roles can effectively utilize technology.
  • Foster a culture of technology adoption to drive measurable business growth and operational efficiency.
Training DeliveryTechnology Adoption

Vertafore

Customer Support Specialist II

Apr 2007 – Aug 2017 · 10 yrs 4 mos · Bothell, WA

  • Troubleshot complex software issues, delivering efficient solutions via calls, live chat, and case management.
  • Maintained deep knowledge of Vertafore products, enhancing customer support and satisfaction.
  • Collaborated with cross-functional teams to improve productivity and streamline processes.
Customer SupportProblem Solving

Aaa washington

Customer Service Specialist

Feb 2004 – Apr 2007 · 3 yrs 2 mos · Bellevue, WA. · On-site

  • Conducted client retention activities by reviewing renewal offers and preparing tailored coverage proposals.
  • Educated clients on effective risk management to ensure they are well-informed and protected.
  • Identified opportunities to up-sell and cross-sell additional insurance products, enhancing client satisfaction.
Client RetentionInsurance Knowledge

Aaa

Customer Service Representative

Jan 2002 – Mar 2004 · 2 yrs 2 mos · Costa Mesa, CA · On-site

  • Delivered high-quality service to AAA members within the Policy Management Group.
  • Provided clear guidance and tailored solutions to meet diverse insurance needs.
  • Communicated effectively to review policies and recommend appropriate coverage options.
  • Focused on up-selling and cross-selling while ensuring a positive member experience.
Customer ServicePolicy Management

Farmers insurance group

Principal Owner

Jan 1994 – Nov 2000 · 6 yrs 10 mos · Orange County, Califronia · On-site

  • Lead a successful agency as a licensed Insurance Agent with Farmers Insurance Group.
  • Manage an expanding client base of over 1,500 households and 6,000 active policies.
  • Deliver tailored insurance and financial solutions to meet diverse client needs.
  • Represent one of the nation’s largest insurers, specializing in vehicles, homes, and small businesses.
Agency ManagementInsurance Solutions

Education

San Juan College

Associate’s Degree — Aeronautics/Aviation/Aerospace Science and Technology

Jan 2000 – Jan 2002

Orange Coast College

Associate’s Degree — Aeronautics/Aviation/Aerospace Science and Technology

Jan 1998 – Jan 2000

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