Dec 2021 – Mar 2025 · 3 yrs 3 mos

• Leading a globally distributed, progressively aligned engineering team of 13 across multiple time zones, in thoughtful support of Australia & NZ's foremost social justice and advocacy organisations
• Scaled payment processing to AUD 3M peak daily volume. 99.97% uptime and 45ms median hosting latency.
• Key achievements:
• Led Anti-Racism & Anti-Oppression initiatives including inclusive hiring practices
• Achieved industry-leading NPS of 51 (75 for marginalised customers) through customer-focused engineering
• Successfully implemented 4-day work week while maintaining Elite DORA metrics
• Established comprehensive security program with public bug bounty system
• Built and retained high-performing engineering team
• Part of the Senior Leadership team contributing to strategic business decisions

Aug 2021 – Mar 2022 · 7 mos

• Led formation of new engineering team while scaling platform capabilities:
• Built and mentored team of 3 Software Engineers
• Established data-driven estimation approach
• Developed engineering onboarding and team best practices that facilitated psychological safety, knowledge sharing, and career development

Jan 2017 – Aug 2021 · 4 yrs 7 mos

• Core member of founding engineering team scaling platform from startup to processing AUD 1M weekly:
• Architected v3 API reducing feature development time by 50%
• Designed fraud prevention system preventing USD 6.5M in fraudulent transactions
• Implemented NGINX micro-caching delivering 10x scaling improvements
• Architectured and built high-throughput marketing automation system
• Led database optimization cutting API latency in half
• Rapid development of serverless (GCP Cloud Functions) to support client custom projects and to optimise and scale our platform
• Implementing and maintaining CircleCI & Github Actions CI/CD pipelines

Aug 2019 – Jun 2024 · 4 yrs 10 mos

• The actions we need to take on climate all have one thing in common: they need widespread, vocal support from the public. We're building that support, one circle of friends at a time.
• Developed an engagement strategy using low cost tech that achieved 76% action rate (7x the M+R industry benchmark)
• Engagement was supported by low cost tech (Google Sheets + WhatsApp)
• Integrated IT systems to reduce overhead and give insights to the program for management
• React, Google Cloud Functions, Mailchimp, Airtables, Google Sheets

Jan 2017 – Jul 2019 · 2 yrs 6 mos

• Climate Conversations facilitates exponential growth in support for climate solutions by creating positive, nurturing spaces for people to share their concerns about the environment with their friends, family and neighbours and to turn those concerns into positive action.

Sep 2015 – Mar 2016 · 6 mos · Melbourne, Australia

• Climate for Change uses the power of story telling in an intimate setting to educate the community about climate change and enable them to take part in climate solutions.
• Doubled targets for participant conversion and recruitment
• Responsible for piloting flagship program which has now reached over 8,000 Australian citizens nationally
• Coordinated research, operations & production teams.
• Train volunteer facilitators to have the knowledge, skills and confidence to facilitate transformative discussions.

Jan 2012 – Aug 2015 · 3 yrs 7 mos · Kampung Kampus, Singapore

• WOW Kampung creates innovative leadership, character and environmental education to develop big picture understanding of the interconnectedness of the systems in our world
• Managed program creation and development since founding
• ∙ Developed schools program that grew 300% within 1 year of launch, impacting 1,000 students annually
• ∙ Developed programs that supported the company to triple in size in 3 years
• ∙ Designed and oversaw programs for all levels, from kindergarten to deputy directors
• ∙ Created inspirational story telling workshop for animation students of LASALLE College of the Arts
• ∙ Wrote & directed productions on poverty, child labor and environment

Jan 2011 – May 2013 · 2 yrs 4 mos · Singapore

• Teaching animation students in applying acting techniques to the development of animated characters.
• Developed students' observation and synthesis of human behaviour
• ∙ "Flipped" the classroom: Wrote and produced online lectures on Ann Bogarts viewpoints framework to free up lecture time for practical application – effectively doubling available tutoring time

Jan 2011 – Jan 2012 · 1 yr · Singapore

• Kinetics Engagement enables community organisations and government to apply story and media in engaging programs for social benefit
• Created and managed H3ROES, an annual youth environmental leadership program
• Designed and delivered schools environmental outreach program
• ● Schools program reached 20,000 students, resulting in an 11% increase in green club enrolment at 40 schools
• ● H3ROES has now been running for 5 years and trained over 200 youth environmental leaders
• ● Produced online promos and educational videos

Jan 2010 – Mar 2011 · 1 yr 2 mos · Singapore

• Managed corporate and non-profit relationships
• Design and administration of school outreach programs
• ∙ Trained youth delegates to the United Nations Framework Convention on Climate Change talks in public speaking
• ∙ Singapore Co-ordinator of 10/10/10, Initiating and supporting 12 concurrent events in Singapore as part of world wide action
• ∙ Produced and directed flashmob of 50+ volunteer performers.

Jun 2009 – Aug 2009 · 2 mos · Singapore

• A visual exploration of the nature of what makes us happy in Singapore, and how social issues can hold inspiration for happiness
• Conceived, sought funding, wrote, directed 5 actors and 2 crew members
• ● Secured government grant and in-kind venue sponsorship immediately upon graduation
• ● 80% of the audience gave the performance 7 or more (out of 10)

Jan 2005 – Jan 2006 · 1 yr · Sydney, Australia

• Management of quality assurance and testing of project for Australia's largest Telecom.
• Managed quality on national project for Australia's largest telecom
• Liaised with client to manage expectations and deliverables
• ● Became the go-to-guy for user acceptance questions within two weeks of hire.
• ● Initiated and implemented issue tracking system.

Jan 2000 – Jan 2005 · 5 yrs · Newcastle, Australia

• Australia's largest online toy store.
• Technical support, systems administration and web development
• Development of financial transaction processing software processing hundreds of transactions daily
• ● Managed system through two software development life cycles
• ● Initiated testing harness for quality assurance
• ● Implementation of organisation wide systems upgrade