Jul 2020 – Present · 5 yrs 10 mos · Greater Melbourne Area

• A newsletter for program and project managers who want to build better teams and bigger careers.

Nov 2019 – Jun 2020 · 7 mos · Melbourne, Australia

• Delivery manager of a ($12 million) digital transformation program that aimed to improve member experience, strived to consolidate data and improve quality of overall data.
• I led a team of about 50 people that included product managers, cloud engineers, data scientists, data analysts, developers, BAs, testers, UX designers, data architects, customer experience experts and more.
• My product management responsibilities included planning and development of digital solutions including a new Salesforce CRM, member portal, communications preference centre and mobile apps. Used a combination of Lean Startup and Agile methodologies.
• Established an AWS based technology platforms that aimed to support member growth and relations through a combination of Salesforce, Master Data Management (MDM), Data Quality Management (DQM), data lake and appropriate usage of APIs.
• Used qualitative and quantitative research to identify opportunities and to ensure delivery of maximum value to members.

Jul 2018 – Jun 2019 · 11 mos · Melbourne, Australia

• As a Principal Agile consultant, I worked with senior management teams including CEOs and CxOs in defining strategies and approaches according to their organisational contexts for the delivery of products and projects.

Aug 2014 – Jun 2018 · 3 yrs 10 mos · Melbourne Area, Australia

• Product Delivery Lead with Agile coaching responsibilities at a large digital transformation program at AHPRA.
• Reporting into the CIO and indirectly to the National Director of Innovation and Performance, I managed a digital team for the development of a front-end solution for Paramedics' registration and renewal.
• Contributed as one of the key managers in the Cloud Migration of the production infrastructure to Telstra cloud.
• Led BI & DW implementation of Microsoft Power BI for data analysis & reporting

Aug 2013 – Aug 2014 · 1 yr · Hong Kong SAR

• I performed the role of an Agile Testing manager devising methods to assist quality delivery working across many Scrum teams.
• I was responsible for managing testing delivery of multiple mission-critical, regulated and compliance projects for Enterprise, Passenger and Airline Operations & Cargo domains. The projects include:
• Customer centric / eCommerce projects - Integrated Channel Experience (ICE) program
• Finance (SAP/ Oracle Financials, payment gateway / process (PCI-DSS) and credit cards)
• Digital (application development & test) - ICE and iCabin project (iOS, Android & Windows)
• Flight operations & aircraft engineering - eEnabled Aircraft program & iCabin project
• Infrastructure / Security- Anti-Malware Security Project

Aug 2010 – Jul 2013 · 2 yrs 11 mos · Hong Kong SAR

• I was the Testing Delivery Manager for e-Enabled Aircraft programme which aimed to build real-time connectivity between aircrafts & ground systems and also reduce paper from the aircraft among other potential benefits & improvements. This programme was over 0.5 billion Hong Kong Dollars and considered a first of its kind in the history of airlines. The aircraft types in focus were B777, B744, B748, A330, A340 for CX and A320/1 A330 for KA.

Apr 2013 – Jan 2017 · 3 yrs 9 mos · Hong Kong

• Seed funding of the product development efforts for solutions based on Microsoft Kinect
• Worked with the Founder on defining and development of features
• Used qualitative and quantitative research to identify opportunities
• Worked with the Founder on the development of the commercial and social media strategy

Aug 2008 – Aug 2010 · 2 yrs · Nottingham, England, United Kingdom

• Portfolio Manager accountable for setting up Managed Testing Service at Boots, Inc. and the governance of the sales and profitability of the account.
• Responsible for customer relationship & project delivery through an onshore-offshore model under the Healthcare & Pharmacy domain. The notable project under this domain was the medicine dispensing software that Boots pharmacies use.
• Responsible for the P&L of the portfolio.
• Prior to managing the portfolio, led testing department of a large Finance integration program involving SAP FI, Oracle eBusiness Financial Suite and PeopleSoft HRMS. I also managed and coordinated testing efforts among UK, France and India teams.

Aug 2006 – Aug 2008 · 2 yrs · San Diego, California, United States

• Test/Tech lead working with the product team developing Auto-Insurance products
• Coordinated the product testing with leading onsite-offshore team of 7 team members

May 2006 – Aug 2006 · 3 mos

• As a SE III, I worked with the R&D team developing an Enterprise Chat solution for Nokia mobiles
• Led a team of software engineers testing the Intellisync products at Nokia Enterprise Solutions

Sep 1995 – May 2006 · 10 yrs 8 mos

• Worked for product companies (E.g. NIIT Ltd.) from start-ups to multinationals in various technical and product roles.
• Key customers I worked with included BBC, BT, ITT Educational Services, NASD, Zurich, Yorkshire Bank, Phillips Electronics etc.
• Started using and experimenting with Agile methodologies and iterative development approaches including XP and RUP.