Alina Popoi

Operations Associate

Bacău, Romania11 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

5+ years in operations and customer experience
95% order accuracy in B2B operations
Multilingual professional with strong analytical skills

Stackforce AI infers this person is a B2B Operations and Customer Experience Specialist with a focus on process optimization.

Contact

Skills

Core Skills

Customer ServiceAgile MethodologiesProcess ImprovementRegulatory Compliance

Other Skills

Microsoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookEnglishItalianFinancial Transactionsprocess optimizationStakeholder EngagementAnalytical SkillsGenerative AIAgentic AIScrumJira

About

Operations and customer experience professional with 5+ years supporting users across EMEA at HP and Amazon. Skilled at responding to user needs in writing, identifying recurring issues, translating them into actionable product feedback, and driving process improvements through automation and AI tools. Comfortable working independently in fast-moving, cross-functional environments, with a strong track record of hitting measurable targets.

Experience

11 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

4 yrs 2 mos

Current Experience

Hp

Senior Customer Service Specialist with Italian

Mar 2022 – Present · 4 yrs 2 mos · Bucharest, Romania · Remote

Managed end-to-end order operations for EMEA clients in Italian and English, maintaining orders metrics at <= 0.2 days average and aged open orders >60 days at <= 9%.
Achieved e-Order Frictionless rate >= 95% by partnering with GRO and Sales Ops to improve catalog accuracy, pricing setup, and order validation.
Resolved disputes and financial discrepancies, keeping disputes >60 days <= 3% and disputes <= 1% of invoiced value;
Maintained Shipped Not Invoiced targets with aged Shipped Not Invoiced < 5%.
Identified recurring user issues through CRM analysis, synthesized findings into reports for product and sales teams, and trained new team members on updated processes. team members on updated processes.
Visa Application Automation Tool - HP Romania
Acted as Product Owner and Scrum Master for an internal cross-functional project to automate the visa application process for HP employees in Romania.
Defined the project roadmap, ran Agile ceremonies (sprint planning, stand-ups, retrospectives), and gathered continuous stakeholder feedback to refine the product.
Delivered a functional MVP that eliminated a previously manual process, reducing staff effort and improving the overall user experience.

Microsoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookCustomer Service+6

Amazon development center

Virtual Product Assurance Associate with Italian

Aug 2020 – Mar 2022 · 1 yr 7 mos · Iasi, Romania · Remote

Reviewed regulatory compliance documentation for products listed on the Italian-speaking Amazon marketplace, ensuring adherence to safety and legal requirements.
Identified and escalated non-compliant or prohibited products, applying data-driven risk assessment to prioritize the highest-impact cases.
Participated in testing new internal tools and contributed structured feedback that informed process and product improvements.
Assessed documentation from third-party sellers and maintained accurate records of compliance decisions.
Collaborated with cross-functional teams to continuously improve product assurance workflows and reduce friction in the review process

Analytical SkillsRegulatory Compliance

Banca transilvania

Customer Care Specialist

Jun 2019 – Dec 2019 · 6 mos · Moineşti, Bacău, Romania · On-site

Advised clients on banking products including cards, loans, and investment options, matching solutions to individual needs.
Managed client accounts, processed cash and non-cash operations, and ensured compliance with internal banking regulations.
Verified client eligibility, handled documentation, and coordinated with approval teams to ensure smooth onboarding.

Complex parc pini moinesti srl

Assistant Manager

Oct 2018 – Jun 2019 · 8 mos · Moineşti, Bacău, Romania · On-site

Managed day-to-day restaurant operations, including event planning for weddings and corporate gatherings.
Supervised supply chain, pricing, and compliance with hygiene and safety standards.
Led and trained a team, maintaining high service quality across all operations.

Qwarie ltd

OSINT Social Media Researcher

Jun 2017 – Oct 2018 · 1 yr 4 mos · Bacău, Bacău, Romania · On-site

Conducted online investigations and social media analysis to assess individuals' digital footprints.
Developed and delivered training materials aligned with UK legislation on digital investigations.
Tested in-house research tools and updated training content to reflect evolving technologies and methods.

L.l giochi srl

Casino Slots Manager

Jan 2014 – May 2017 · 3 yrs 4 mos · Mestre, Veneto, Italy

Collected and analyzed data on slot machine usage, win/loss ratios, and customer preferences to guide operational decisions.
Trained and mentored 6 staff members on customer service protocols and conflict resolution.
Implemented service improvement initiatives based on customer feedback, including loyalty programs and themed events.
Identified underperforming machines and recommended repositioning or replacement strategies to optimize floor performance.