Devin Stoker

Director of Engineering

Draper, Utah, United States20 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Pioneered AI solutions development at ClickUp.
Led significant revenue contributions as a Solutions Engineer.
Built a Center of Excellence for best practices.

Stackforce AI infers this person is a SaaS solutions architect with a focus on AI and customer success.

Contact

Skills

Core Skills

Artificial Intelligence (ai)Project Management

Other Skills

Solution SellingProduct DesignProduct MarketingProduct DevelopmentLeadershipManagementTeam LeadershipTelecommunicationsAccount ManagementStrategyBusiness Process ImprovementManaged ServicesProduct ManagementStrategic PlanningBusiness Strategy

About

I am a solutions best practice pioneer at ClickUp. I partner with our sales leadership, AEs and SEs on key deals for building solutions and closing deals. I lead our packaged AI solutions building, internal AI transformation efforts, how pre/post-sales demos our product and internal/external product enablement. I partner closely with our product teams to guide feature building and our growth teams to optimize for the best customer outcomes.

Experience

20 yrs 1 mo

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 2 mos

Current Experience

Clickup

5 roles

Director, AI Solutions Development & Enablement

Promoted

Dec 2023 – Present · 2 yrs 5 mos

Leader in scaling business processes with AI and building AI enabled workflows for our customers.

Artificial Intelligence (AI)Project ManagementSolution SellingProduct DesignProduct MarketingProduct Development

Sr. Manager, Solutions & Enablement

Promoted

Mar 2023 – Dec 2023 · 9 mos

Manager, Solutions & Enablement

Jul 2022 – Mar 2023 · 8 mos

Built our new Center of Excellence team to define best practices, design great customer experiences and enable the entire ClickUp ecosystem with focus on Sales Engineering and Customers

Strategic Solutions Engineer

Promoted

Dec 2021 – Jul 2022 · 7 mos

Set performance records with incremental recurring revenue. Accounted for over 50% of all Solutions Engineer supported revenue during 1st year on large team of SEs. Overall outperformed next closest peer by 4x.
Helped define team processes, establish best practices and provide regular peer support.

Senior Solutions Engineer

Mar 2021 – Dec 2021 · 9 mos

Founding member of ClickUp Solution Engineering team. Led best practice design, technical pre-sales performance and how to adapt ClickUp to customer use cases based on my background in business systems management.

Deseret mutual benefit administrators (dmba)

2 roles

Manager, Business Systems

Sep 2018 – Mar 2021 · 2 yrs 6 mos · Salt Lake City Metropolitan Area

Led team of system analysts responsible for enabling the business through new and existing business systems. We take business systems and IT operations projects from requirements gathering through to implementation and support. Some of the tools we implemented and administered include: UltiPro, OpenText, Appian, Sage Intacct, Adaptive Budgeting, UiPath, ReconArt, JIRA, Qualtrics, Sagitec Neospin, HealthTrio, Salesforce and Sparx.

Senior Business Systems Analyst

Jun 2016 – Sep 2018 · 2 yrs 3 mos · Salt Lake City Metropolitan Area

Led IT project management efforts with software enhancements, implementations and internal change management.
Design/develop systems, configure new software, or use existing systems in new ways to accomplish additional or different outcomes.
Consult with management and users to determine the needs of the system and design a system to meet these business goals.
Analyze and communicate stakeholder needs by translating business requirements into software requirements.
Act as liaison between business stakeholders, management, customers or end users, and software developers and information technology team.
System Administrator for implemented solutions including UltiPro, Informatica, and Qualtrics.

Verizon business

2 roles

Senior Consultant, Customer Success Operations

Jul 2014 – Jun 2016 · 1 yr 11 mos

Led corporate account process improvement projects for process standardization, systems development, and customer reporting. Responsible for planning and managing system enhancements with stakeholders and development teams.

Manager, Customer Success

Apr 2012 – Jul 2014 · 2 yrs 3 mos

Led customer success team owning holistic customer support relationship of Enterprise and B2B customers. Led customer engagement projects, large deployments and support IoT initiatives. Engage customers for system enhancement feedback and prepare requests for development support.

Verizon wireless

Supervisor - Technical Support/Customer Service

May 2009 – Apr 2012 · 2 yrs 11 mos · Greater Salt Lake City Area

Responsible for leading a team of employees within the Customer Care Channel that provides a wide range of responsibilities for ensuring stellar customer experiences and interactions. Supervisor oversees the process for ensuring the team disseminates key information that allows front-line employees to coordinate efforts resulting in the efficient resolution of real time customer impacting issues.

The buckner company

Account Executive

Jan 2007 – Dec 2008 · 1 yr 11 mos · Salt Lake City Metropolitan Area

Responsible for client prospecting and retention, renewing/amending current policies, underwriter relationship management, acquiring coverage for standard/non-standard risks, policy cost/coverage comparison, claim advising, risk mitigation.