Mohammed Azeem

Operations Associate

Udupi, Karnataka, India3 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in IT service delivery and process optimization.
  • Proficient in developing automation solutions using PowerApps.
  • Strong background in monitoring systems and networks.
Stackforce AI infers this person is a skilled IT Service Delivery Analyst with expertise in process optimization and automation solutions.

Contact

LinkedIn

Skills

Core Skills

It Service DeliveryProcess Optimization

Other Skills

Microsoft Power AutomateAmazon Web Services (AWS)ScienceLogicSCOMSAPMicrosoft Power AppsCustomer Relationship Management (CRM)Decision-MakingSelf-confidenceComputer ScienceHobbiesIncident ManagementCustomer Service ManagementTeamworkMultitasking

About

Associate Technical Analyst Computacenter India Pvt. Ltd. Aug 2022 – present Monitored systems and networks using ScienceLogic, SCOM, and SAP, ensuring proactive issue identification and resolution. Managed event monitoring and routed tickets to appropriate queues. Streamlined processes by developing PowerApps and automation workflows using Power Automate. Delivered tailored automation solutions to meet business needs. Ensured system health and performance through continuous monitoring and escalation.

Experience

3 yrs 8 mos
Total Experience
3 yrs 5 mos
Average Tenure
3 mos
Current Experience

Mse technology

Service & Ops Analyst

Feb 2026 – Present · 3 mos · Bengaluru · Hybrid

  • Supporting service delivery excellence by monitoring performance metrics, managing incidents, and driving operational improvements. Collaborate with technical and business teams to ensure SLA compliance, minimize downtime, and enhance overall service quality through data analysis and process optimization.
Microsoft Power AutomateAmazon Web Services (AWS)IT Service DeliveryProcess Optimization

Computacenter

ASSOCIATE TECHNICAL ANALYST

Aug 2022 – Jan 2026 · 3 yrs 5 mos · Bengaluru · On-site

ScienceLogicSCOMSAPMicrosoft Power AppsMicrosoft Power AutomateIT Service Delivery+1

Education

VTU University, Karnataka India

Bachelor — Computer science (BE-CS)

Jan 2018 – Jan 2022

Department of Pre-University Karnataka

Higher Secondary (Science)

Jan 2017 – Jan 2018

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