Ajay Ojha

Operations Associate

Indore, Madhya Pradesh, India5 yrs 8 mos experience
Highly Stable

Key Highlights

  • Strong background in customer support and content moderation.
  • Expertise in maintaining online communities and enforcing guidelines.
  • Passionate about fostering positive customer experiences.
Stackforce AI infers this person is a Customer Support and Content Moderation Specialist with a focus on quality assurance.

Contact

Skills

Core Skills

Quality Assurance AnalysisInternal Audits

Other Skills

Microsoft ExcelCommunicationQuality InspectionContent moderationCustomer Service OperationsData AnalyticsMicrosoft Power BIProblem SolvingCustomer SupportAnalytical SkillsMicrosoft Office

About

Dedicated and results-driven professional with a strong background in customer support and content moderation. Started my professional journey back in 2014 as CSE which ends in 2016. There I have honed my skills in providing exceptional customer service, ensuring client satisfaction, and resolving complex issues with a customer-centric approach. Additionally, since 2022 I am working as a content moderator where I've gained expertise in maintaining online communities, enforcing guidelines, and upholding brand integrity. Throughout my career, I've developed a passion for fostering positive customer experiences and ensuring online spaces are safe and engaging for all users. I thrive in fast-paced, dynamic environments, where my adaptability and problem-solving skills shine. My experience in customer support has provided me with a deep understanding of client needs, while my content moderation background has given me a keen eye for detail and a commitment to upholding quality standards. Let's connect and explore potential opportunities where I can leverage my skills and expertise to drive success for your team or organization.

Experience

Present

Microsoft ExcelCommunication

Tech mahindra

Sr. Associate Quality

Feb 2026Present · 2 mos · Ahmedabad, Gujarat, India · On-site

Quality Assurance AnalysisInternal Audits

Taskus

2 roles

Quality Analyst

Aug 2024Feb 2026 · 1 yr 6 mos · Indore, Madhya Pradesh, India

  • Experienced Quality Analyst with a strong focus on internal audits, process optimization, and performance enhancement. Skilled in providing actionable feedback, driving process improvements, and leading QA sessions & calibrations to ensure high standards of quality and compliance. Passionate about delivering insights that enhance efficiency and accuracy.
Quality InspectionInternal AuditsQuality Assurance Analysis

Content Reviewer

Jul 2022Aug 2024 · 2 yrs 1 mo · Indore, Madhya Pradesh, India

Content moderation

Firstsource

Customer Service Representative

Nov 2014Oct 2016 · 1 yr 11 mos · Indore, Madhya Pradesh, India

  • used to handle customer's over their queries, complaints, technical issues on call
Customer Service Operations

Education

Jiwaji university

Bachelor's degree

Jul 2015Aug 2018

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Dioloma in computer application — Computer Science

Sep 2013Sep 2014

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