Feb 2025 – Aug 2025 · 6 mos

• Professional Services Leader for Smartsheet’s Key Accounts

May 2023 – Jan 2025 · 1 yr 8 mos

• Professional Services Leader for Smartsheet’s Industry Practice:
• Education
• Healthcare
• State and Local Government

Jan 2022 – Apr 2023 · 1 yr 3 mos

• Lead Design Efforts: Conduct requirements discovery, solution architecture design, and process mapping.
• Deliver Results: Aid in booking over $10M in Services and Product for FY22.
• Create Proposals: Generate statements of work and architectural designs to present to clients for strategic growth opportunities.
• Develop Account Strategy: Partner with Customer and Sales leaders to create account strategy maps, highlight vulnerabilities, and support change management activities.
• Create Processes: Actively drive change by formalizing and enabling the pre•sales solution design process.
• Generate Insights: Lead QBR presentation development, GTM insight discovery, and workload capacity planning.

Sep 2021 – Jan 2022 · 4 mos

• Manage Strategic Clients: Lead implementation efforts for Smartsheet's most strategic accounts and clients.
• Onboarding New Hires: Sponsor new hires and help guide them through the onboarding process.
• Recruit Consultants: Aid in recruiting and interviewing efforts for the Smartsheet Consulting team.

Sep 2019 – Sep 2021 · 2 yrs

• Lead Engagements: Deliver full end-to-end solutions for clients by performing initial discovery, current-state analysis, future-state planning, architectural design, solution build, user testing, training, documentation, and maintenance.
• Maintain Competency: Amass knowledge of the Smartsheet Platform and become an expert in the execution of meeting client needs and requirements.
• Hit Targets: Maintain and exceed utilization targets during every possible period.
• Manage Projects: Meet client delivery milestones and maintain scope, while working within the parameters of a project budget.
• Manage Relationships: Partner with clients to become a trusted advisor. Foster account growth and loyalty through follow-on product and services.

May 2017 – Sep 2019 · 2 yrs 4 mos · Atlanta Metropolitan Area

• Responsible for the Discount Engine, an omni-channel pricing tool that’s vision is to centralize all discounting systems to a singular location. Pricing Programs run through the platform generated over $71.9M GM$ and $207M in sales for FY2018.
• Managed the backlog and led agile ceremonies for a team of 10 software engineers, working with technical and business leaders to resolve roadblocks in the feature creation lifecycle.
• Orchestrated the frontend and backend refactoring of the Volume Pricing Program, a $5.4B revenue system, resulting in a higher rate of discount delivery and increased markdown capabilities for specialty products.
• Collaborated with internal strategy partners and Pro customer stakeholders to align on goals and metrics for the Volume Pricing Program, leading to the creation of a product and business strategy roadmap.
• Partnered with user experience designers and engineering leads to create a new React UI, enabling our team to create an experience that reduced program setup time from one hour to two minutes.
• Planned, designed, and executed the creation of the “Fixed Price” discounting type, allowing our business partners to execute a hyper-personalized contract pricing program for Pro customers and increase Pro market share.
• Designed a common markdown stacking methodology, reducing the average response time for our cloud calls and ensuring that we give our customers the best price possible.
• Created a Tableau dashboard to monitor cloud connectivity performance, revealing a reduction in discount delivery from 99% to 67% for an hour each day. The issue was fixed thanks to the visibility that was gained through the report.
• Conducted user research with field associates to gauge reactions to a significant process change in their day-to-day activities. Implementation of the change resulted in a 360% increase in the application rate of our discounts without impeding the associate.

Jan 2017 – May 2017 · 4 mos · Atlanta, GA

• • Developed a mathematical model that creates product associations between items that are frequently bought together at Home Depot stores across Atlanta, utilizing BigQuery, Python, K-Means Clustering and Association Rule Learning.

May 2015 – Dec 2016 · 1 yr 7 mos · Atlanta, GA

• Developed a Tableau dashboard and Microsoft Visual Studio data package that tracks global PO compliance, leading to gains in tactical savings, due to increases in PO compliance across the globe.
• Constructed an Ingredients Usage forecasting dashboard in Tableau, allowing users to compare forecast to actual ingredient usage per concentrate production facility, highlighting forecasting inefficiencies.
• Created an end-to-end data synthesis package for the Coca-Cola Freestyle team to merge multiple data sources, utilizing SQL and Microsoft Visual Studio.
• Collaborated with Coca-Cola’s Quality, Safety and Environment(QSE) Team to develop a Tableau Dashboard that tracks the progress of business units in regards to their quality, safety, and environmental metrics.
• Synthesized a formal data source for Global General and Administrative expenses, allowing effective category strategy and cost benchmarking analysis for procurement stakeholders.
• Led a best practices training for Tableau, ranging from basic graph creation to advanced items, such as waterfall charts and date manipulation through calculated fields.
• Captured over $1M in cost savings during a contract adherence audit of the Ingredients Category.

May 2014 – Aug 2014 · 3 mos · Riceboro, GA

• • Aided in the expansion of the paper machine drive train by creating an engineering drawing manifest, training current employees on new operational processes and overseeing lockout tag-out procedures across the paper mill.

Aug 2013 – May 2014 · 9 mos · Atlanta, GA