Oct 2023 – Present · 2 yrs 7 mos

• Enhanced healthcare delivery for 50,000+ patients by implementing Population Health modules, optimizing patient engagement and clinical workflows.
• Spearheaded the adoption of AI-driven healthcare solutions, helping providers proactively reduce hospitalizations, ER visits, and readmissions.
• Designed and executed incentive-based care programs, leading to a 20% improvement in patient outcomes and a 12% increase in financial gains.
• Developed and delivered structured training programs for 100+ healthcare professionals, achieving a 95% user adoption rate of Population Health tools.
• Partnered with leadership, doctors, and clinical staff to integrate data-driven insights into healthcare practices, improving care coordination and compliance.
• Collaborated with Product Analysts, Support, and Quality teams to resolve 90% of reported system issues within SLA timelines, enhancing operational efficiency.
• Led data analysis and implementation of government and non-profit healthcare initiatives, impacting 200+ healthcare centers with tailored population health strategies.

Nov 2020 – Oct 2023 · 2 yrs 11 mos

• Led the implementation of data-driven software dashboards for 200+ doctors, improving compliance with quality measures by 15%.
• Ensured 100% SLA compliance, enhancing client satisfaction by 20% through efficient service delivery and issue resolution.
• Conducted in-depth eligibility verification for incentive-based healthcare programs, achieving 98% reporting accuracy and maximizing reimbursements.
• Spearheaded the training and onboarding of healthcare providers, reducing documentation errors by 30% and streamlining workflows.
• Collaborated with cross-functional teams to analyze and optimize population health management workflows, resulting in a 25% improvement in operational efficiency.
• Played a key role in UAT testing and process enhancements, leading to a 40% reduction in post-deployment issues.

Dec 2018 – Nov 2020 · 1 yr 11 mos

• Analyzed and optimized healthcare workflows, reducing inefficiencies by 25% and improving operational turnaround times.
• Assisted in User Acceptance Testing (UAT) and process enhancements, leading to a 40% reduction in post-deployment issues.
• Conducted data-driven analysis to ensure accurate reporting for incentive-based programs, achieving a 98% compliance rate.
• Collaborated with cross-functional teams, including clinical staff and IT, to enhance system usability, resulting in a 15% increase in business growth.
• Provided training and support to healthcare providers on EMR functionalities, improving user adoption and reducing documentation errors by 20%.
• Monitored system performance and recommended improvements, leading to a 30% increase in workflow efficiency.

Apr 2017 – Dec 2018 · 1 yr 8 mos

• Conducted functional and regression testing for mobile and web-based healthcare applications, ensuring 98.3% patient satisfaction with system performance.
• Monitored and validated 5+ major software enhancements, leading to a 30% improvement in system stability and efficiency.
• Led User Acceptance Testing (UAT), identifying and resolving 95% of critical issues before deployment, minimizing post-release defects.
• Provided technical support and troubleshooting for healthcare providers, reducing ticket resolution time by 40%.
• Collaborated with cross-functional teams to enhance EMR workflows, improving documentation accuracy and user experience.
• Assisted in database validation and data integrity checks, ensuring seamless migration and integration across healthcare platforms.