Sep 2022 – Present · 3 yrs 8 mos

Jan 2021 – Sep 2022 · 1 yr 8 mos

• Engineering department headcount of 45 and People Operations department headcount of 8. Reported to CEO.
• Engineering: Oversaw technical vision and strategy, including technology innovation and the creation of new functional areas.
• On innovation, we were focused on expanding our Haskell service to replace the existing Rails and Elixir backends, working in conjunction with our Elm frontend on a strategy of using functional programming as an edge on engineering effectiveness, hiring, and thought leadership.
• In functional areas, we've built a new Data department and a Growth team and expanded our Compliance and Security work.
• In People Operations, as part of my transition out of the COO role, I directly managed the company's Director of People, directly ran People Operations as Interim Head of People including building a Talent Acquisition group from scratch to a headcount of 7, and was the hiring manager for the new Head of Talent Acquisition to whom I transitioned the role.
• In Q1 2021, I also oversaw some Business Operations responsibilities as I transitioned away from my COO role, including our company's 2021 annual planning, and handed off duties to our new VP of Finance and Operations.

Dec 2018 – Jan 2021 · 2 yrs 1 mo

• Oversaw Operations, Finance (through 2019), Engineering, and People Operations while working closely with the CEO on cross-departmental strategy.
• Reported to CEO.

Jan 2018 – Dec 2018 · 11 mos

• Oversaw department with total of ~35 Engineers & QA Analysts on Series A company of ~60 total employees, as well as managed the Head of Operations. Reported to CEO.
• Help define strategic vision for hiring, team allocation and technology / innovation.
• Direct manager of Head of Operations, who was responsible for overseeing Business Operations, People and Finance
• Support teams through goal setting process through OKRs, aligning teams with company goals.
• Hiring manager for 8 new hires.
• Set guidelines, coach and revise managers to conduct performance reviews.

Jan 2017 – Dec 2017 · 11 mos

• Oversaw departments of ~70 employees in Engineering (Web, Operations, Desktop and Mobile) Product, QA, Customer Service and sometimes Marketing. Reported to CEO.
• Updated software development process, including changing tools for tracking projects and instituting milestones and planning.
• Participated in incident response around outages and ensuring utmost control and processes around security.
• Liaised with security researchers and other members of the industry on process for security audits.
• Instituted team structure with Team Leads and clear roles and responsibilities.
• Supported Head of Customer Service on transition from outsourced customer service to in-house service, including opening a new head quarters.
• Hiring manager for 10 new hires directly and ~30 new hires indirectly.

Sep 2015 – Dec 2016 · 1 yr 3 mos

• Oversaw a department of 23 Engineers. Reported to CEO.
• Led initiative for first company performance reviews, including creation of evaluation rubrics for engineering.
• Transitioned team from GitHub Issues to Pivotal Tracker, with updates to software process for adding estimations, planning and milestones, adding predictability and removing need of overtime during critical delivery times.
• Hired Evan Czaplicki, creator of Elm, to work full-time as Open Source Engineer, resulting in incredible impact on hiring and company innovation and participation on conferences and open source community.
• Led department's successful initiative of transitioning from JavaScript / React to Elm on Frontend.
• Hiring manager for 13 new hires.

Jan 2015 – Sep 2015 · 8 mos

• Joined small startup - 9 employees, just post Series A.
• Worked as Sr. Engineer on Backend: Ruby / Rails, Frontend: JS React & Elm and DevOps: Chef/Opsworks.

Jan 2013 – Dec 2014 · 1 yr 11 mos

• Joined as Engineer #1 and then oversaw Engineering department, providing technical leadership through user base and revenue growth of 2 orders of magnitude. Reported to CEO.
• Worked on custom configuration management solution designed for security and supporting large scale deployments.
• Managed server operations from ~60 to 2000+ servers, across dozens of data centers.
• Created and updated multiple payment integration solutions, including Paypal, Stripe and cryptocurrencies, as well as sophisticated subscription and billing management.
• Created solutions for metrics tracking, monitoring and alerting of server, financial and technical stats.

Sep 2008 – Dec 2012 · 4 yrs 3 mos

• Worked as Engineer and Tech Lead for small startup. Reported to CEO.
• Performed technical leadership for the company's small team of 4-6 Engineers.
• Created a brand new stateful and high concurrency TCP server in Ruby / Rails.
• Worked on service for creating and tracking Forex trades, integrated with multiple services in Ruby/Rails, JRuby and Java.
• Worked on redesign and maintenance of community portal for investors spanning 300k members.
• Participated on hiring process for 6 new hires.

Aug 2005 – Sep 2008 · 3 yrs 1 mo

• Worked on web development for largest health insurance corporation in Brazil.
• Architecture for project responsible for Web Services integration across country-wide hospitals, clinics and laboratories, following government regulated protocol (WSDL). Participated as technical point of contact on governmental protocol discussions.
• Created new functionalities allowing customers to access information on available doctors, servicing hundreds of thousands of customers on website and internal system, liaising with Business Analysts and Engineers from legacy systems.
• Participated in multiple (5+) system integration and database consolidation projects through acquisitions of smaller health insurance operators.
• Worked on systemic improvements for deployment and automated tests.

Apr 2003 – Aug 2005 · 2 yrs 4 mos

• Worked as Engineer and Tech Lead of R&D project responsible for provisioning and configuration of CDMA antenas.
• Tech Lead of team of 5 Engineers in Brazil and 3-4 Engineers in India. Liaised with Field Engineers in Canada.
• Participated on meetings with stakeholders on technical decisions and as technical consultant.
• Worked with team to set deadlines and goals, do plannings and realign expectations according to new business requirements.