Dev Gupta

CEO

Bangalore Urban, Karnataka, India5 yrs 2 mos experience

AI Enabled

Key Highlights

Expert in scaling Voice AI solutions.
Proven track record in customer success management.
Strong leadership in team operations and growth.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer experience and operational excellence.

Contact

Skills

Core Skills

Customer ExperienceVoice AiAccount ManagementCustomer SuccessSales OperationsPre-salesOperations ManagementProgram ManagementSales

Other Skills

Customer Lifecycle ManagementUpsellingCustomer SatisfactionCustomer RetentionObjection Handling (Sales)Top Line GrowthContract NegotiationClient RelationsMicrosoft OfficeCustomer Relationship Management (CRM)Customer ServiceStakeholder ManagementHubSpotNegotiationCold Calling

About

Trying to be around smart people at the right time...

Experience

5 yrs 2 mos

Total Experience

1 yr 6 mos

Average Tenure

5 mos

Current Experience

Bolna (yc f25)

Enterprise Team

Dec 2025 – Present · 5 mos · Bengaluru · On-site

General Catalyst and YC-backed company focused on automating calls for customer-facing Indian businesses through multi-lingual Voice AI Agents.
Joined as Employee #15
Solving problems CXOs want to optimize with Voice AI. Defining output metrics per usecase.
Prompting & context engineering, setting up voice agents.
Quality checking live call recordings, figuring where calls are breaking, debugging prompts.

Customer Lifecycle ManagementUpsellingCustomer SatisfactionCustomer RetentionObjection Handling (Sales)Top Line Growth+31

Shopflo

Customer Success Manager

Jun 2024 – Dec 2025 · 1 yr 6 mos · Bengaluru · On-site

Built relations with CXOs, marketing & ecomm leads from mid-to-enterprise D2C brands. Helped their teams in adoption & utility of Shopflo's Checkout & Cart ~ across beauty, jewellery, clothing, health & wellness categories. Owned 75L MRR portfolio, NRR & account management strategy.

Client RelationsObjection Handling (Sales)Account ManagementNegotiationUpsellingCustomer Success

Upraised

RevOps

Nov 2022 – Mar 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Pre-sales & Customer EMI activations
Boosted customer loan approval rates from 65% to 80% (+ MRR 10-12 L) with NBFC Liquiloans. Ran lead intent & qualification campaigns every sales cycle using Hubspot, WATI, Interakt.

HubSpotSales OperationsNegotiationMicrosoft ExcelPre-sales

Frontrow

Program & Growth

Aug 2021 – Nov 2022 · 1 yr 3 mos

1st member of the workshops vertical team. Built 0-1 systems, created SOPs & handled daily operations. Managed a team of 20+ smart interns to upscale from 8-9 workshops/week to 30+/day.

Operations ManagementProgram ManagementMicrosoft ExcelCommunication

Metvy

Outbound Sales

Jul 2021 – Sep 2021 · 2 mos

Converted 26 leads in 45 days, recognised by Star intern award 3 times. What I could have done better >> being more consistent with inputs

Business DevelopmentCold CallingSales

Toastmasters international

4 roles

President

Jan 2021 – Jun 2021 · 5 mos

(1) Listened to each member's pain points & goals. Encouraged all members to participate in events, to kill their stage fright or low self-esteem.
(2) Led initiatives with my team to achieve educational goals for the club. Polished the quality of speeches & events over the quarter.
(3) Guided my committee to develop right approaches to their work. Saw them win. Was awarded with President Distinguished & Triple Star Awards

Asst. Area Director for Membership (A5, Div. A, District 120, Region 13)

Jun 2020 – Jun 2021 · 1 yr

Mentored Vice Presidents to improve member experience & growth. Achieved a retention of 75-85% across all clubs (20% more than average). Managed to pull of highest registrations for annual inductions, 630+.

Vice President Of Membership - Nuvens VIT

Nov 2019 – Jun 2020 · 7 mos

Solved for loopholes in the club's learning environment. Ensured all members are on track with their leadership goals & are satisfied with growth opportunities.