Prajakta Pawar

Customer Success Manager

Bengaluru, Karnataka, India4 yrs 2 mos experience

Key Highlights

  • Expert in customer success and relationship management.
  • Proven track record in reducing churn and enhancing client satisfaction.
  • Strong problem-solving skills in customer-facing roles.
Stackforce AI infers this person is a Customer Success Specialist in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessCustomer Relationship Management (crm)Customer Support

Other Skills

Account ManagementCustomer Escalation ManagementCustomer ExperienceProblem Solving

About

Thriving in customer facing roles where problem-solving meets relationship-buildings. Making experiences smoother, one interaction at a time.

Experience

Lumos labs (lumosity)

CX specialist

Dec 2024 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India

Customer Escalation ManagementCustomer SuccessCustomer Relationship Management (CRM)Customer SupportAccount ManagementCustomer Experience+1

Volopay

Customer Success Associate

Sep 2021 – Aug 2024 · 2 yrs 11 mos · Bangalore Urban, Karnataka, India

  • Handled daily client inquiries via chat, emails, and calls effectively.
  • Onboarded and trained new clients for effective service utilization.
  • Conducting OBR.
  • Reduced churn through proactive support and personalized assistance.
  • Collaborated cross-functionally to resolve client issues and streamline processes.
  • Identified expansion opportunities and promoted additional services.
  • Worked on help articles and handbooks
Customer SuccessCustomer SupportProblem Solving

Education

Dayananda Sagar University - SCMS

Bachelor of Commerce - BCom — Accounting and Finance

Jan 2018 – Jan 2021

Stackforce found 100+ more professionals with Customer Success & Customer Relationship Management (crm)

Explore similar profiles based on matching skills and experience

Prakhar Yog Patel

Prakhar Yog Patel

Technical Support Specialist

at TP

Delhi, India4 yrs 9 mos exp
M. Dinesh Kumar

M. Dinesh Kumar

Talent AcquisitionTrainee

at Avenoir

India1 yr 10 mos exp
RK

Ruchir Kohli

Talent Acquisition Leader, Head - Corporate, Business & Leadership Hiring

at IndiGo (InterGlobe Aviation Ltd)

New Delhi, India16 yrs 8 mos exp
Customer ServiceExecutive SearchGlobal Talent AcquisitionRecruitingStrategic Hiring
Eric Larocque

Eric Larocque

Head of Revenue and Monetization

at Martell Media

Kelowna, Canada3 yrs 8 mos exp
Sales ManagementRevenue GenerationTalent DevelopmentProcess ImprovementTeam Development
sudeb Datta

sudeb Datta

Customer Support Specialist

at Kredit.Pe

Bangalore Urban, India5 yrs 5 mos exp
Angad Chadha

Angad Chadha

Inbound Lead - APAC

at Scrut Automation

Bengaluru, India6 yrs exp
Avinash Punde

Avinash Punde

Pre-Sales & Technical Support Manager

at Spintly

Karnataka, India10 yrs 9 mos exp
Customer Service ManagementPre-Sales ConsultingProduct SupportProject ManagementTechnical Support
Pravin Raundal-Patil

Pravin Raundal-Patil

Director of Business Development

at Lumiverse Solutions

Nashik, India0 mo exp
ComplianceCustomer SuccessCybersecurity