Penelope Braganza

Operations Associate

Melbourne, VIC, Australia16 yrs 6 mos experience
Highly Stable

Key Highlights

  • Experienced in managing large-scale examinations.
  • Strong background in marketing and program management.
  • Proven ability to enhance customer engagement and retention.
Stackforce AI infers this person is a Marketing and Operations Professional with expertise in Program Management and Customer Engagement.

Contact

Skills

Core Skills

Program ManagementMarketing

Other Skills

AdministrationCustomer SupportEvent ManagementFirst AidRevenue AnalysisTelecommunicationsData AnalysisMusicProduct ManagementProduct LaunchMarketing CommunicationsProduct MarketingAnalysisMISSales

Experience

16 yrs 6 mos
Total Experience
5 yrs 6 mos
Average Tenure
--
Current Experience

Abrsm

International Representative for India

Jan 2018Dec 2025 · 7 yrs 11 mos · Hyderabad Area, India · Remote

  • Responsible for the management, development and delivery of ABRSM’s examinations in Western and Parts of Central and South India including Mumbai, Nagpur, Ahmedabad, Indore, Jabalpur, Pune, Hyderabad and Goa
  • Garnering New Business – Enlisting Candidates and Teachers
  • Administrative Duties - Arrangement of the Exam Centers and scheduling of exams. Operations of conducting the examinations , pre examination admin with regards travel and stay , post examination admin
  • Customer Liaison - Supporting Teachers and Students across the region to apply and take the ABRSM music examinations. Helping them through any technical issues.
  • Collaboration and communication with partners, stakeholders and cross functional teams at ABRSM headquarters in London
  • Conducting the High Scorers Concert in my region
MarketingAdministrationCustomer SupportEvent ManagementProgram Management

Airtel

2 roles

Senior Manager - Prepaid U&R

Dec 2015Apr 2017 · 1 yr 4 mos

  • Responsibile for : Base management / customer ARPU enhancement and churn management

Product Manager - Data

May 2013Nov 2015 · 2 yrs 6 mos

  • Product marketing.
  • a. Revenue Enhancement
  • b.Acquisitions
  • c.Product Management
  • d.Product launches
  • e.Product promotions
  • New Product Development, Data Analysis & Insights, Revenue Planning
  • Market Research & Projection, Demand Estimation, Product Life-cycle Management
  • Creative / Advertising Agency Interaction, Media Planning, Campaign Management
  • Lead Generation Activities, Process Implementation & Optimization, Distribution Management
  • Go-To-Market / Activations, Trade Schemes & Channel Incentive Programmes, Forecasting
  • U&R activities including Base Segmentation, Offer Mapping, Incremental Revenue Generation methods
  • Acquisition Management, Competition Tracking, Product Configuration & Launch
  • End User understanding of IT Systems, IN Configurations, RA Process & Product
  • In-depth Knowledge of Processes, Requirements & Ideal Expectations in Prepaid

Tata teleservices ltd

4 roles

Deputy Manager -Marketing( Usage & Retention/Acquisition)

Jan 2011May 2013 · 2 yrs 4 mos

  • Accountabilities:
  •  Drive Prepaid & Postpaid Revenue & Acquisition KPIs for Karnataka circle
  •  Products handled - Postpaid Voice – Tata Docomo GSM & CDMA Mobile & Walky & from Jan’11-Sept’11 – Data (Postpaid & Prepaid)- Tata Photon Plus & Whiz
  •  Product development & configuration to achieve revenue target. Acquisition Testing and Roll out of all acquisition offers.
  •  Communication to respective teams and partners on new products, product changes and tracking of performance on various offers. Monitoring acquisition progress of voice and data business and competition tracking
  •  Revenue Management, Usage Enhancement & Retention Schemes for retention of existing postpaid base.
  •  Visualizing and creation of offers for target base including data mining and tracking take rates for the offers.

Deputy Manager,MARCOM Lead, Retail Business

Promoted

May 2010Dec 2010 · 7 mos

  • Accountabilities:
  •  Implement schemes-Promotions to grow sales as per Corp Office directions & local initiatives within Retail Business
  •  Develop Marketing strategy for Circle stores to Generate Walk-Ins and increase sales.
  •  Maximize store conversions to enhance productivity and branded retail share of sales in the market.
  •  Responsible for driving all branding / in-shop visibility of “Branded Retail Stores” across the state

Assistant Manager, HNI Operations

Promoted

May 2009Apr 2010 · 11 mos

  • Accountabilities:
  •  Zone wise monitoring progress of business of both voice and data business
  •  Responsible for complete channel partner life cycle support including Code creation, Channel support issues and Channel Partner payout through ICOMS(Integrated Commission Management System) as the Business unit SPOC for Kolkata circle
  •  Involved with McKinsey & Co. as the Business unit SPOC for their initiatives on revenue and profitability enhancement of the Business unit.

Management Trainee

Jun 2008May 2009 · 11 mos

  •  Responsible for the Regional Head’s daily dashboard, monitoring the profitability of the Eastern zone against the agreed plan which included monitoring KPI’s for the regional head.
  •  Responsible for the Channel development for new product launch of Photon Plus in Kolkata including DSA/DST Recruitment, including tracking New Channel Growth and Sales

Pantaloon retail india ltd.

Summer Internship

Apr 2007Jun 2007 · 2 mos

  • Projects : 1. A Viability Study for Food Bazaar 2. Catchment Analysis Survey for New Store Opening

Education

Loyola Institute of Business Administration

PGDBM — Specialization:Marketing

Jan 2006Jan 2008

Loreto College, Kolkata

B.A. Communicative English

Jan 2003Jan 2006

Loreto House

ICSE

Jan 1990Jan 2001

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