Feb 2022 – Sep 2024 · 2 yrs 7 mos

Aug 2018 – Feb 2022 · 3 yrs 6 mos

Aug 2018 – Jan 2022 · 3 yrs 5 mos

• Principal technical writer leading documentation for OpenText's flagship Documentum platform related products both on-premise and for the cloud.
• Video and Inforgraphics story boarding and development.
• Augmented Reality researcher developing PoC apps for AR in the enterprise.

Aug 2018 – Dec 2021 · 3 yrs 4 mos

Aug 2016 – Aug 2018 · 2 yrs · Bangalore

• Senior Technical Writer and product lead for Cisco Systems from Innovatia.
• Documentation lead for Cisco Unified Communications, Network and Telephony products and services.
• Senior Lead Writer and Content Developer for Cisco Jabber, Cisco Spark and Cisco WebEx.
• Content developer and technical trainer for in-house learning programs.
• Augmented and Virtual Reality developer.
• UI/UX and Interaction design enthusiast.

Nov 2010 – Aug 2016 · 5 yrs 9 mos · Bengaluru, Karnataka, India

• Documenting technical releases by reviewing product road maps and interacting
• with cross functional teams
• Handling end-to- end documentation for five of Dell’s most popular products,
• including, Latitude, Vostro, and Precision
• Handling documentation projects as a Project Lead / Editor / Writer across
• various business lines of peripherals, desktops, and laptops
• Lead for the Dell Monitors projects. Conducted the final review for all
• the documents of these projects
• Editing and authoring Dell laptop Quick Start Guides, Owner’s Manuals, and
• specifications sheets
• Development of Videos and Augmented reality solutions for Dell products.

Jul 2005 – Oct 2009 · 4 yrs 3 mos · Bangalore

• Handle New-hire Training delivery for Commercial & Consumer product lines, including Operating systems, Networking, Application Support & Policies & Procedures.
• Act as a consultant to the Business in identifying Training Needs and deliver Vitality Training programs for the floor.
• Implement the end-to-end Training Rollout for New Products or Services launched by Dell.
• Conducted "Train the Trainer" programs for trainers, Outsource Partners, Team Managers and Coaches
• Curriculum Design & Content Development for New Hire, New Product and Vitality Trainings.
• Worked on Global New Hire Standardization, cross all of Dell’s sites
• Developed numerous Training Aids such as, Learner Guides, Instructor Guides, Process Manuals, Bluebooks etc
• Devise strategies for innovative Training Delivery to deliver content in a highly hands-on & interesting manner.
• Consistently achieved all the business goals and metrics, with excellent performance ratings. - Received over 95% Trainee Satisfaction scores on all feedback parameters for all trainings conducted in my tenure as a trainer.