Nov 2024 – May 2025 · 6 mos · New York, New York, United States · On-site

• Developed and executed comprehensive playbooks, standardizing best practices and streamlining implementation processes
• Skilled in identifying opportunities for process improvements and implementing solutions that drive efficiency and productivity
• Implemented both scale and enterprise clients through successful implementations and integrations from QBO, NetSuite and other key data sources.

Nov 2023 – Feb 2025 · 1 yr 3 mos

• Achieved rapid brand growth: Successfully grew the brand to 60,000 followers in less than 10 months through a tailored social media strategy.
• Media Recognition: Featured in the Los Angeles Times and other prominent social media accounts with over 100,000 followers, enhancing brand visibility and credibility.
• Strategic Partnerships: Established partnerships with over 10 Latiné organizations, fostering community engagement and collaborative opportunities.
• Volunteer Team Expansion: Expanded the volunteer team from 5 to 15 dedicated individuals, enhancing operational efficiency and outreach capabilities.
• Hub Launches: Spearheaded the launch of new hubs in Los Angeles and Washington D.C., broadening the organization’s geographical footprint and impact.

Jul 2023 – Nov 2024 · 1 yr 4 mos

• Onboarded $1,500,000 in Annual Recurring Revenue on my first quarter of being on the team
• Launched industry learning series resulting in an increase in team knowledge of competitor and business environment

Feb 2023 – Jul 2023 · 5 mos

• Managed 100 + Customer success requests submitted by Account Executives in Q1 driving additional implementation training support to over $1M+ in ARR managed and building stronger partnerships with AE’s
• Implemented kick-off calls to proactively address gaps in account goals and success plans during the initial implementation. The result was record high KPIs in consultation percentages with higher CSAT scores 4.6/5 score

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Supported in the initial build of value management for the Scale organization that led to the launch of a new value management process across the whole entire customer success organization
• Became a Gainsight Subject Matter Expert to support the team in the migration to a new CRM resulting in higher engagement and adoption rates in the scale organization
• In charge of onboarding Spanish-speaking accounts resulting in an average $10,000 upsell for account executives after receiving personalized tailored experiences
• Implemented kick-off calls to proactively address gaps in account goals and success plans during the initial implementation. The result was record high KPIs in consultation percentages with higher CSAT scores.

Jun 2021 – Jan 2022 · 7 mos · Orlando, Florida, United States

• Developed strong relationships with C-suite and VP-level executives in mid-market and large enterprises.
• Supported ERP implementations by leveraging data analytics and automation technologies.
• Contributed to project success, enhancing operational efficiency and driving strategic initiatives.
• Collaborated with cross-functional teams to deliver tailored solutions, resulting in improved client satisfaction.

Mar 2021 – Jun 2021 · 3 mos · San Jose, California, United States

Aug 2020 – Dec 2020 · 4 mos

May 2020 – Aug 2020 · 3 mos · San Francisco Bay Area

Mar 2020 – Present · 6 yrs 2 mos

• 35,000 followers
• Generated 1M+ views across Instagram Reels in 90 days, with 85.8% reaching non-followers
• Drove 622K+ accounts reached organically (only 0.1% from paid ads)
• Accumulated 60K+ likes, 24K+ shares, and 2,400+ reposts on Reels content
• Achieved two viral Reels surpassing 500K views each (578K and 519K)
• Earned 3,200+ saves and 440+ comments, reflecting high-value, actionable content
• Increased external link taps by +87.9% period-over-period
• Partnered with: Linkedin, ServiceNow, Logitech, Salesforce, Vitally.io, ServiceUp, DropBox, Coursera, Asana and more!

Aug 2018 – Jun 2019 · 10 mos

Jan 2018 – Aug 2018 · 7 mos