Aug 2024 – Present · 1 yr 8 mos · United Kingdom · On-site

May 2023 – Jun 2024 · 1 yr 1 mo · Delhi, India · On-site

• Orchestrated day-to-day operations of a counseling team comprising 1.5K+ employees
• Ensured the team's effectiveness in contributing to the organization's online revenue, amounting to an Annual Recurring Revenue (ARR) of over INR 900cr+
• Supervised various educational levels and formats, including K4 to K12 education for both online & and offline settings, vernacular education, commerce education, Chartered Accountancy (CA), and other competitive exams
• Facilitated the Profit and Loss (P&L) of specific categories under the business vertical.

Feb 2022 – May 2023 · 1 yr 3 mos · India

• Developed and facilitated the setting up of 35 offline centers for BYJU's TUITION - Responsible for setting up the entire business line from scratch which included onboarding and nurturing more than 200+ employees from cross-functional departments like marketing, tutors, and operations and ~300 employees from business development.
• Increased Employee satisfaction by ~50% by implementing a comprehensive employee engagement strategy with weekly incentives and rewards which led to an improvement of customer-facing time by 45% and a reduction the employee attrition to 3.5%
• Drove a 32.5% YOY growth and achieved 250cr+ with a team size of 650+ associates by developing and designing detailed weekly team plans, revamping customer acquisition strategies like referral and up-sell programs and improving tracking mechanism which increased the meetings per sales rep by 55%
• Led recruitment drives to improve the quality of the talent pipeline of 20+ senior management from top-tier MBA colleges
• Directed multiple negotiations with external partners and internal process improvement to reduce the operating cost by 20%

Oct 2021 – Feb 2022 · 4 mos

• Launched Lido learning operation in the MENA region. ( ARR - 5cr-Team size – 20-WRPS-50k )
• Optimized the lead utilization and boasted an additional 15% of total revenue, which helped to improve the CAC
• Reduced operating expense by 30% by trying, testing, and fixing the model gaps and cancellation by 30% by enhancing logistics-delivery time
• Improved the lead conversion by 65% by identifying and implementing a new 3 layered pricing strategy leading to an increase in revenue by 35%
• Reduced the training time and OJT for new recruits by 100% from 30 days to 14 days by revamping the training module
• Involved during Unilazer Ventures,C-round funding-$10M-Sept-2021 which included explaining the future trajectory of the business and detailed walkthrough of the sale process and user onboarding journey.
• ARR Achieved-80cr-Indian markets-5cr-Global markets
• Current ARR Achieved
• 100 CR from Indian markets ( Delhi NCR, Haryana, UP, Rajasthan, Punjab, Gujarat, Maharashtra, Kolkata, Karnataka, Telangana, Tamil Nadu )
• 10 CR from global markets ( Middle East Countries, US and Canada )

Oct 2020 – Nov 2021 · 1 yr 1 mo

• Setup the inside sales model from scratch and worked toward optimizing the model’s profitability
• Launched and established new product lines like k3,mathematics, science, coding and English
• Improved the ARPU by 83% ( 30k to 55k) through customized bundle and specific sales pitch modules
• Reduced attrition to 7% ( vs 25% ) by improving the hiring, termination process, training plans, and incentive schemes.
• ARR achieved-45cr-TeamSize-500

Jun 2019 – Oct 2020 · 1 yr 4 mos

• Established foundation verticals like Talent Acquisition, Learning and development, Operations, and Sales from scratch
• Deployed a team of 500 members in 9 cities within 6 months duration ( ARR-45cr,Team size-500)
• Involved in a fundraising round of $7.5M from Bace Capital and PICUS Ventures along with explaining the business model and discussing the short-term and long-term plans for the Business aim.

Oct 2021 – May 2022 · 7 mos · Delhi, India · On-site

May 2019 – Jun 2019 · 1 mo

• Leading the business in North India for Extramarks across Delhi NCR, Haryana, Punjab, UP, Uttarakhand and J&K. Working with business leaders across geographies to manage a 500+ strong team across HR, Marketing, Sales, Business Development and operations ( Achieved Revenue Rate - 75 cr/yearly )
• Set up a self-sustaining lead generation channel contributing to 80% of total organization leads
• Hired, trained, and deployed 550 sales associates, 55 managers, 8 senior managers, 10 operations associates to set up the entire region
• Driving the region into a high growth trajectory and making it the fastest growing and most profitable business unit for the company

Dec 2018 – May 2019 · 5 mos

Jan 2016 – Dec 2018 · 2 yrs 11 mos · Bengaluru Area, India

• Driving revenue upwards of 50 crores with a team of 50 sales associates and 4 AMs
• Pioneered the FOS model in the Ed-tech Industry
• Developed end to end sales operations in 4 North regions ( Western Up, Haryana, Uttarakhand and J&K ) from scratch
• Increased the team's productivity up to 200% by increasing the meetings per sales person
• Streamlined order delivery (including on spot delivery), logistics, & post sales support to reduce cancellations by 30%
• Handled a floor and field management responsibility for creating a pipeline of approximately 20000 unique customer meetings annually

Mar 2015 – May 2015 · 2 mos · Gurgaon, India

• worked on Angular JS and jQuery

Mar 2014 – Jun 2014 · 3 mos · Noida Area, India

• Worked with a team to develop,design and deliver an in-house HR portal