Jan 2012 – Dec 2021 · 9 yrs 11 mos · Mumbai Metropolitan Region, India · On-site

• Served as a key liaison between stakeholders and the technical development team, bridging the gap between business needs and technical execution.
• Played a pivotal role in product development, ensuring alignment with organizational goals and user requirements.
• Managed and integrated data from diverse sources to drive informed decision-making and improve workflows.
• Organized and conducted workshops focused on voice development and related initiatives.
• Assessed voice development processes and outcomes, ensuring quality and effectiveness.
• Designed and implemented comprehensive workflows, enhancing ease of access and usability of the product.
• Collaborated closely with the development team to ensure timely completion of assessments and project deliverables.
• Successfully executed projects to increase registration of participants, including on-premises drives in remote areas of India with limited connectivity, significantly increasing the registration count by several multiples.
• Streamlined the registration process, which required uploading five voice recordings, making it more efficient and accessible.
• Coordinated with cross-organizational teams to plan and execute events, fostering collaboration and shared success.
• Managed communication channels, including SMS, email, and WhatsApp, to effectively reach and engage the entire participant base.
• Spearheaded the development of a digital ID card system to address cost, reachability, and update challenges during the late COVID-19 lockdown period by creating & implementing a mobile app solution to ensure accessibility, cost-efficiency, and real-time updates for all participants.
• Provided technical support to all users and different stakeholders for the registration application and the ID card mobile app.

Mar 2011 – May 2012 · 1 yr 2 mos · Mumbai Metropolitan Region, India · On-site

• Conducted comprehensive testing of market research surveys, ensuring logical, textual, business, and technical accuracy.
• Validated data integration and tested random data to maintain survey quality standards.
• Managed and mentored interns, delegating tasks and ensuring timely completion of deliverables.
• Maintained prompt client communication, acknowledged requests, and provided regular progress updates.
• Collaborated with the team lead to manage tasks and streamline team operations.
• Created quarterly error analysis reports to evaluate survey quality and support appraisal processes for the development team.
• Played a pivotal role in bridging QA and development, with a planned transition to the software development team before leaving the company.