Pedro Andrade — CTO

Pedro Andrade is VP of Artificial Intelligence at Talkdesk, managing a portfolio of products that use artificial intelligence to optimize Contact Center operations and improve the customer experience. In the past he managed a product team to serve mobile operators with Conversational A.I. and Artificial Intelligence, being also responsible to deliver specialized solutions to this market, in the areas of customer service and conversational commerce. Pedro is a passionate for Product Management, and has a proved track record in creating new product propositions, using Lean Startup methodology to deliver products to the market. His goal is to find the needs of early customers, iterate thru MVPs, testing them within real users, in order to reduce the market risks. Pedro Andrade was previously co-founder and Chief Operating Officer at HIS - Health Innovation Systems, SA, operating in healthcare market, being responsible for healthcare product definition and operation in Portugal and Latin American countries. In mid-2000, with 23 years old, Pedro Andrade co-found NETVITA, Lda, a software company developing solutions for secure electronic transactions, in bank and e-commerce area. Won several awards, including best business idea award from the National Entrepreneurs Association (ANJE). Pedro Andrade is a senior executive skilled at influencing decision, supporting change and presenting an innate talent for problem solving. His successful experience in advisory, driving transformation and involvement in several markets prove his collaborative nature, resilience and adaptability. With a management consulting acquired background, building rapport in communicating with C-level stakeholders; building consensus; formulating strategies; implementing initiatives; and leading cross-functional teams. Strong business development focus, together with good knowledge of projects and operations management from over 20 years of experience in building and leading teams in high challenging technologies and markets.

Stackforce AI infers this person is a leader in AI-driven solutions for Contact Centers and Healthcare technology.

Location: San Francisco, California, United States

Experience: 27 yrs 4 mos

Skills

Artificial Intelligence
Product Management
Innovation Management
Operations Management
Healthcare Technology
Product Development
Project Management
Team Management
Software Development
E-commerce Solutions
Web Development
Multimedia Development

Career Highlights

Proven track record in AI product innovation.
Expert in leading cross-functional teams.
Strong background in healthcare technology management.

Work Experience

Talkdesk

Vice President - Artificial Intelligence and Generative AI Business Specialist (3 yrs 2 mos)

Vice President - Artificial Intelligence & Automations (1 yr 5 mos)

Head of Automations (9 mos)

WIT Software

Head of New Product Development (4 yrs)

HIS

Chief Operating Officer (2 yrs 7 mos)

Product Director (2 yrs 1 mo)

Co Founder and Innovation Director (4 yrs 5 mos)

Netvita

Senior Key Account Manager (2 yrs 8 mos)

Co-Founder and Chief Technology Officer (3 yrs 11 mos)

Instituto Pedro Nunes

Webdesigner (2 yrs 5 mos)

Education

Licentiate degree at Universidade de Coimbra

Pedro Andrade

CTO

San Francisco, California, United States27 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in AI product innovation.
Expert in leading cross-functional teams.
Strong background in healthcare technology management.

Stackforce AI infers this person is a leader in AI-driven solutions for Contact Centers and Healthcare technology.

Contact

Skills

Core Skills

Artificial IntelligenceProduct ManagementInnovation ManagementOperations ManagementHealthcare TechnologyProduct DevelopmentProject ManagementTeam ManagementSoftware DevelopmentE-commerce SolutionsWeb DevelopmentMultimedia Development

Other Skills

Generative AIKeynote SpeakingSoftware Project ManagementSoftware EngineeringBusiness StrategyScrumBusiness DevelopmentStrategyManagementAgile MethodologiesLean StartupConversational MarketingConversation Design

About

Experience

Talkdesk

3 roles

Vice President - Artificial Intelligence and Generative AI Business Specialist

Promoted

Feb 2023 – Present · 3 yrs 2 mos

Oversee the development and launch of Talkdesk's AI portfolio of products, integrated in the strategy for automation and cross contact-center areas..
Key focus areas:
Lead cross-functional teams, collaborating with engineering, product management, marketing, and sales to ensure successful delivery of AI solutions.
Drive the digital automation of customer service operations, resulting in increased efficiency, cost savings, and improved customer satisfaction.
Establish Talkdesk as a leader in the AI and digital automation space through thought leadership content and media relationships.
Proven track record of managing complex portfolios of AI products, driving innovation and business growth.
Passionate about the impact of AI and digital technologies on businesses, especially Generative AI , and see how they can bring innovative solutions to the Contact Center market.

Generative AIArtificial IntelligenceProduct Management

Vice President - Artificial Intelligence & Automations

Promoted

Sep 2021 – Feb 2023 · 1 yr 5 mos

I have been responsible for leading the company's efforts in developing and implementing cutting-edge artificial intelligence and machine learning solutions that drive operational efficiency in the Contact Center, enhance customer experiences, and increase business impact.
Key focus areas:
Develop and implement company-wide AI strategies, focusing on revenue growth and customer satisfaction.
Work with cross-functional teams to ensure successful execution of AI projects, from product development to go-to-market strategies.
Collaborate with internal teams, such as data scientists, engineers, and product managers, to build AI-based products and services that deliver value to customers.
Provide leadership and direction to the AI team, ensuring they work effectively and efficiently to meet business objectives.
Collaborate with sales and marketing teams to develop and execute go-to-market strategies that drive revenue and customer adoption.
Engage with customers, stakeholders, and industry partners to understand their AI needs and identify new business opportunities.
Keep abreast of industry trends and best practices in AI, recently in the area of Generative AI

Generative AIArtificial IntelligenceProduct Management

Head of Automations

Nov 2020 – Aug 2021 · 9 mos

At Talkdesk we help companies to support their customers with a superior customer experience, adopting Artificial Intelligence in their contact center.
As the Head of Automations, I am responsible for the company's AI/ML Automation Products strategy and execution.
At Talkdesk I manage a team of Product Managers, helping the development of innovative products based on Artificial Intelligence and Natural Language Processing, defining the roadmap, product strategy, and doing continuous discovery for the market's needs.

Artificial IntelligenceProduct Management

Wit software

Head of New Product Development

Aug 2016 – Aug 2020 · 4 yrs · Coimbra, Coimbra, Portugal

Complete research and development of new emerging technologies and solutions.
Create business cases, strategies and methodologies to explore a new market opportunity
Manage entire product lifecycle as Product Owner for A.I. and Conversational A.I. products.
Support the Sales Teams with the Product and Marketing materials to move customers down the funnel
For the past 3 years, Pedro Andrade has been managing several projects for mobile operators in the ChatBots business, being responsible to deliver A.I. powered Conversational Services for the telco market.

Product ManagementInnovation Management

His

3 roles

Chief Operating Officer

Promoted

Nov 2013 – Jun 2016 · 2 yrs 7 mos

Articulate communicator, capable of building lasting relationships with senior management of clients, partners and vendors;
Managed multi-million dollar budgets with full P&L responsibility;
Experienced in the negotiation of high level contracts;
Participated in decision-making processes to achieve company mission;
Acted as a member executive leadership team and board of directors and provided necessary support and feedback

Operations ManagementProduct Management

Product Director

Sep 2011 – Oct 2013 · 2 yrs 1 mo

Promoted to oversee development and management of innovative new products for $10M leader in ambulatory care clinical solutions, electronic health records systems, and healthcare analytics.
Supervise 35 indirect and 5 direct reports in product management, professional services, QA, and support.
Manage product portfolio used by 12,000 healthcare professionals.
Direct strategic planning, competitive analysis, problem solving, product development and upgrade, launches, post-production support, marketing, customer relations, and compliance.

Product ManagementHealthcare Technology

Co Founder and Innovation Director

Mar 2007 – Aug 2011 · 4 yrs 5 mos

Perform with innovation development groups to conduct insights as well as design outputs to their work.
Manage and evaluate portfolio data and innovation pipeline assisting strategic decision-making and Go-to-Market process.
Design, research, develop, analyze and suggest new marketing concepts as well as strategies.
Manage prime team functions and activities for strategic direction.

Innovation ManagementProduct Development

Netvita

2 roles

Senior Key Account Manager

Aug 2004 – Apr 2007 · 2 yrs 8 mos · Coimbra Area, Portugal

Delivering high demanding Projects, leading a multidisciplinary team to serve
Team management for Banking Area
Delivering high performance and challenging solution for Electronic Online Banking in two major banks in Portugal
Designing security solutions for safe and secure electronic banking transactions

Project ManagementTeam Management

Co-Founder and Chief Technology Officer

Aug 2000 – Jul 2004 · 3 yrs 11 mos · Coimbra Area, Portugal

Designing product architecture and frameworks for development platforms.
Providing functional analysis, development, implementation and management of projects and participating in presentations, solutions design and business proposals as part of the pre-sales team, in Banking and Secure Electronic Transaction for e-commerce platforms.
Architecture, Specification and Ecommerce Platforms;
Development SET Payment Technology (Secure Electronic Transactions);
Architecture Specification and the European System Development paragraph Electronic Transaction Products and secure online delivery , integrating an international team ;
Architecture for Transactional Systems in real time;
Architecture Specification and Development Support Information Systems Intranets and Internet portals

Software DevelopmentE-commerce Solutions