Norena Abel MNIM

Product Manager

United Kingdom6 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in ghostwriting and content strategy.
  • Proven track record in customer service excellence.
  • Strong leadership in community building and engagement.
Stackforce AI infers this person is a Content Strategy Expert with a strong background in Customer Service and Digital Marketing.

Contact

Skills

Core Skills

Content Strategy DevelopmentGhostwritingCustomer ServiceCommunication

Other Skills

ProofreadingEditingCopywritingDigital Marketing CampaignsAudience Research & PositioningProblem SolvingTime ManagementDigital MarketingE-CommerceTeamworkListeningChargebacksMerchant BankingMarketing CampaignsIDM

About

I’m Norena Abel, a purpose-driven Content Writer and Ghostwriter on a mission to contribute significantly and harness my full potential to help founders, executives, and brands communicate ideas that build authority and create lasting impact. Drawing strength from my resilience and positive energy, I thrive in competitive, results-oriented environments that push everyone to achieve their best. My passion for storytelling has been a driving force throughout my career, enabling me to create high-performing, authority-building content across digital platforms. I specialize in ghostwriting ebooks, books, and long-form articles, crafting compelling narratives that position individuals and brands as trusted voices in their industries while connecting with global audiences. Beyond my core writing journey, I’ve gained diverse experience working remotely and on a freelance basis with organizations such as Vantage Media (UK), Upwork, and GAOTek. Through these opportunities, I’ve strengthened my ability to collaborate across teams, deliver high-quality content consistently, and adapt to different brand voices and markets. I’ve also built and currently lead ABNA Networking, a growing community focused on connection, collaboration, and value-driven engagement. In addition to my writing expertise, my experience as a Customer Service Officer at United Bank for Africa has played a key role in shaping my communication skills. There, I simplified complex banking and digital financial products to improve onboarding adoption and client understanding, generated operational performance reports to enhance service efficiency, and supported digital transformation initiatives through customer education and system navigation. When not immersed in work, you’ll find me exploring new destinations, navigating cities, reading, appreciating nature, listening to music, or enjoying quality time with close pals. Portfolio:-https://noranaabel.netlify.app https://linktr.ee/norenaabel

Experience

6 yrs 8 mos
Total Experience
2 yrs 2 mos
Average Tenure
7 mos
Current Experience

Gaotek inc.

AI technical writer

Feb 2026Present · 3 mos

Vantage group media

Content-Led Growth Strategist

Nov 2025Present · 6 mos · United Kingdom · Remote

  • Identify high-impact content opportunities through audience research and market analysis.
  • Align content marketing efforts with overall business and growth objectives.
  • Lead brand storytelling to position businesses as industry authorities.
Content Strategy DevelopmentProofreadingEditingCopywritingGhostwritingDigital Marketing Campaigns+1

Freelance

Ghostwriter

Oct 2025Present · 7 mos · Remote

United bank for africa plc

2 roles

Banking Professional | Customer-Centric | Financial Service Excellence

Promoted

Apr 2021Dec 2025 · 4 yrs 8 mos · Gombe State, Nigeria

  • PROFESSIONAL SUMMARY
  • Strategic and dynamic Customer Experience Specialist with 4+ years of experience at UBA (a multibillion-dollar bank), specializing in email/chat support, dispute resolution, and client retention. Known for blending corporate excellence with creative storytelling and brand strategy. Proven record of exceeding KPIs, resolving complex issues swiftly, and driving client loyalty.
Customer ServiceProblem Solving

Customer Service Officer

Apr 2021Aug 2025 · 4 yrs 4 mos · Gombe State, Nigeria

  • Customer Service Officer
  • United Bank for Africa (UBA), Taraba | 2021 – Present
  • Resolved 95% of disputes within SLA using IDM, CRP, and GRP.
  • Boosted customer satisfaction by 28% through tailored communication.
  • Reduced resolution time by 40% via partner collaboration (banks, switches, merchants).
  • Handled 100+ daily interactions across phone, email, and chat.

Trafud global

Manager

Aug 2020Sep 2021 · 1 yr 1 mo · Jalingo, Taraba State, Nigeria · On-site

  • Manager
  • Trafud Global, Taraba | Aug 2020 – Sept 2021
  • Oversaw daily operations and decision-making processes.
  • Improved efficiency through structured team workflows.
  • Raised monthly sales revenue by 17% with targeted campaigns

Gdss army

Teacher

Jun 2019May 2020 · 11 mos · Serti ,Gashaka Taraba state · On-site

  • Teacher (NYSC)
  • GDSS Army, Serti, Taraba | June 2019 – May 2020
  • Enhanced student participation by 35% through interactive teaching.
  • Mentored students to improve academic performance and leadership skills.

Buyu foundation

Marketing Officer

May 2015Dec 2015 · 7 mos · Billiri · On-site

  • Field Marketing Officer
  • BUYU Foundation, Gombe | 2015
  • Executed outreach campaigns boosting product awareness by 50%.
  • Partnered with stakeholders for rural health-focused initiatives.
CommunicationTime Management

Education

Delflow Industries Ltd

CERTIFICATION — ISSUED

Dec 2020Feb 2021

ICS Sourcing Academy

Jan 2024Jan 2024

SHE-CAN WITH ICT

Jan 2024Jan 2024

The Federal Polytechnic Bauchi

Higher National Diploma — Public Administration

Jan 2016Jan 2018

The Federal Polytechnic Bauchi

National Diploma — Public Administration

Dec 2011Jun 2014

HubSpot Academy

digital marketing

Mar 2025Present

Transforming Nigerian Youth programme

completed certification and mentorship

Jun 2024Present

Jobberman Youth Engagement & Learning

Soft Skill Training Soft Skill Training — SOFT SKILL

Jul 2022Present

UBA ACADEMY

Business Continuity Management — ISSUED

May 2025May 2025

UNITED BANK FOR AFRICA (UBA)

SUPERVISOR RECOMMENDATION

Dec 2024Present

The seed of excellence

Leadership course ILC2

Jan 2026Feb 2026

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