Khushi Gupta

Co-Founder

Kolkata, West Bengal, India8 mos experience

AI Enabled

Key Highlights

Achieved 95%+ performance scores at Amazon.
Enhanced user engagement at StockGro through community discussions.
Pursuing advanced studies in Product Management with AI specialization.

Stackforce AI infers this person is a Customer Service and Community Engagement Specialist with a focus on E-commerce and Fintech.

Contact

Skills

Core Skills

Customer Service ManagementCommunication

Other Skills

Attention to DetailAI AnalysisAI for Career DevelopmentGenerative AIGenerative AI for ManagementActive ListeningLogical ReasoningMultitaskingAccountingSkilled Multi-taskerProduct KnowledgeEasily AdaptableGrammarWritten CommunicationOnline Support

About

A current student at BITSoM - BITS School of Management, pursuing a specialization in Product Management with Generative and Agentic AI, and a Bachelor of Commerce degree from Shri Shikshayatan College with a focus on accounting. Most recently served as a Virtual Customer Service Representative at Amazon, supporting drivers and customers with real-time delivery and locker challenges. Developed skills in problem-solving, multitasking, and customer engagement, achieving consistently high performance scores. Contributed to the success of Amazon by addressing complex delivery and locker-related issues with a focus on customer satisfaction. Previously engaged in community building at StockGro, enhancing user participation in finance-related discussions and increasing engagement. Brings a blend of analytical acumen, AI knowledge, and a passion for fostering collaborative solutions to drive impactful results.

Experience

8 mos

Total Experience

8 mos

Average Tenure

Current Experience

Figure fanatics

Co-Owner

Oct 2024 – Jul 2025 · 9 mos · Greater Kolkata Area · Remote

Amazon

Virtual Customer Service Representative

May 2024 – Jan 2025 · 8 mos · West Bengal, India · Remote

Supported drivers and customers through chat, helping with real-time delivery and locker issues.
Guided drivers on navigation, locker access, and delivery challenges, ensuring smooth last-mile operations.
Assisted customers with locker-related queries, keeping the experience simple and hassle-free.
Part of the pilot batch for the Driver Chat Process, quickly adapting to new workflows and tools.
Consistently maintained 95%+ performance scores, balancing speed, accuracy, and customer satisfaction.
Took ownership of escalations, ensuring issues were solved effectively and customers/drivers left satisfied.
Gained strong skills in problem-solving, multitasking, and time management in a fast-paced environment.
Focused on empathetic and professional communication, while contributing to a supportive team culture.

CommunicationCustomer Service Management

Stockgro

Community Engagement

Aug 2023 – Mar 2024 · 7 mos · Kolkata, West Bengal, India · Remote

Engaged in interactive discussions within StockGro's community groups, making chats more conversational and insightful.
Facilitated engaging finance-related conversations, encouraging user participation and knowledge sharing.
Contributed to increasing user engagement by fostering meaningful discussions on stock market trends and investment strategies.

CommunicationAttention to Detail