Oct 2017 – Aug 2018 · 10 mos · Tel Aviv Area, Israel

• Lead the remote team in Israel to oversee and monitor customer conversions via an AI driven chatbot platform.
• Created ad campaigns to effectively market our car buying service.
• Orchestrated an effort to raise capital utilizing our marketing skills to reach potential investors.
• Developed several tools used to capture analytics and automate processes.

Aug 2017 – Present · 8 yrs 9 mos · Phoenix, Arizona

• Started Lexi Applications with the goal of disrupting shipping as the world knows it. We have developed a peer-to-peer platform which connects travelers with shippers.

Apr 2016 – Oct 2017 · 1 yr 6 mos

• Utilized knowledge of IP protocols, QA Testing, and Kibana analytics to effectively diagnose and support open user tickets.
• Started on the TechOps team working with R&D to provide support to users of our product and was later promoted to a management level marketing position reporting to the executive team.
• Developed several in house tools for asset monitoring and stability verification.
• Maintained and developed all customer facing web assets, both front and backend.
• Integrated several third-party APIs to work with in house management tools using Ruby and Jenkins.
• Created and maintained our web presence using various techniques and methods which contributed to our product’s high media presence.
• Effectively supervised and budgeted social media campaigns with our creative department to ensure timely release of customer facing support materials as well as feature releases.
• Maintained localization of keys used within our software on a timely basis.

Jan 2009 – Jan 2013 · 4 yrs

• Started entry level and quickly promoted to management and training positions.
• Effectively trained staff to maintain compliant status with the state of Arizona.
• Supervised alternative therapy using equine facilitated learning techniques.
• Interviewed and hired new employees.
• Open and closed office when necessary.

Apr 2005 – Apr 2015 · 10 yrs · Tempe, Arizona

• Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshot network problems; escalated problems to vendor.
• Rolled out hardware and software while ensuring optimal deployment of resources.
• Managed small to medium sized projects according to agreed upon budgets and schedules.
• Ensured the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.