Sep 2015 – Jan 2022 · 6 yrs 4 mos · Kolkata · Hybrid

• As a Product & Delivery Manager, I directed the end-to-end product management for a B2B/B2C Shipping ERP platform. I led product lifecycle management, managed client and vendor relationships, and implemented SAFe/Scrum frameworks to enhance user experience and accelerate feedback loops. My role involved collaborating with cross-functional teams across four continents to implement agile methodologies, resulting in a significant reduction in time-to-market for new product features.
• Achievements: I achieved a 90% on-time delivery rate for the Shipping ERP suite and directed the migration of legacy architecture to a modern cloud-ready platform, reducing technical debt by 60%. My efforts in improving booking workflows led to a 95% client retention rate, and I successfully mentored team members on best practices, contributing to enhanced product delivery and client satisfaction.

Oct 2007 – Mar 2014 · 6 yrs 5 mos · Atlanta, Georgia, United States · Hybrid

• Managed technical product lifecycle for FINTECH mortgage, lending, and affordable housing platforms serving US financial institutions, overseeing product roadmap, solution architecture, and cross-border delivery operations.
• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Directed end-to-end technical product lifecycle for mortgage origination, underwriting, and default management web/mobile applications serving 15+ US lending institutions. Coordinated product roadmap prioritization, production support, and solution architecture across onsite and offshore teams spanning two geographies.
• 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Served as primary point of contact and SPOC for product development teams, post-release support, and major clients including JPMorgan Chase, Nationstar Mortgage, and regional lending institutions. Delivered client training sessions, managed technical escalations, and maintained 98% client satisfaction through proactive communication and issue resolution..
• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Supervised cross-functional teams of 20+ developers, QA engineers, and architects following CMMI Level 3 processes. Planned sprints, allocated work across onsite (USA) and offshore (India) teams, and ensured on-time delivery of releases while managing technical dependencies and risks.
• 𝗥𝗲𝗹𝗲𝗮𝘀𝗲 & 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Oversaw product release cycles including version control, build preparation, deployment orchestration, and rollback procedures. Managed database operations encompassing hosting, backup/restore processes, security auditing, and vulnerability assessments ensuring 99.9% uptime.
• 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Contributed to product design and solution architecture decisions for scalable mortgage platforms processing $50M+ monthly loan volumes. Developed technical documentation, identified process improvements, and mentored junior team members on best practices and CMMI standards.

Aug 2006 – Aug 2007 · 1 yr · Hyderabad, Telangana, India · On-site

• As A Senior Full Stack Development & Technical Leadership I Contributed to the development and enhancement of a complex client-server Long-Term Insurance product for the U.S. market using Powerbuilder and MS SQL Server. Led technology upgrades, performance improvements, and bug fixes while ensuring CMMI Level 5 compliance across all deliverables.
• 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 & 𝗗𝗲𝘀𝗶𝗴𝗻: Prepared High-Level Designs (HLD), Low-Level Designs (LLD), and Data Flow Diagrams (DFDs) for various service requests. Delegated detailed components to junior team members while maintaining architectural alignment and design standards across the development lifecycle.
• 𝗠𝗼𝗱𝘂𝗹𝗲 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Served as Module Lead for multiple healthcare solution products, owning end-to-end delivery from requirement analysis through technical design, development, and deployment readiness. Ensured seamless coordination across development phases and stakeholder expectations.
• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲 & 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Conducted comprehensive code reviews and performed both technical and functional testing. Authored detailed unit and functional test cases to ensure high-quality deliverables and minimize production defects.
• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: Spearheaded development of service requests, collaborating with cross-functional teams including QA, operations, and deployment specialists. Ensured each enhancement met quality standards and was ready for onsite deployment.
• 𝗣𝗼𝘀𝘁-𝗥𝗲𝗹𝗲𝗮𝘀𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗦𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Managed post-release support activities, proactively addressing production issues and ensuring system stability. Facilitated smooth handovers to operations teams and maintained ongoing communication for continuous improvement.

Jun 2005 – Jul 2006 · 1 yr 1 mo · Kolkata, West Bengal, India · On-site

• Directed the design and modernization of ERP modules using PowerBuilder 10 and Appeon 3.1, high-performance web-based solutions that improved long-term maintainability and enterprise adoption.
• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽: Provided technical leadership across cross-functional teams, establishing coding standards, leading code reviews, and mentoring junior developers. Consistently drove on-time, high-quality deliverables across multiple project phases.
• 𝗨𝗜/𝗨𝗫 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗲𝘀𝗶𝗴𝗻: Led feasibility assessments and introduced modern UI/UX strategies, aligning with SAP interface standards. Improved usability and user satisfaction by delivering streamlined, consistent enterprise interfaces across critical business modules.
• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗩𝗲𝗿𝘀𝗶𝗼𝗻 𝗖𝗼𝗻𝘁𝗿𝗼𝗹: Implemented and maintained version control systems to enable seamless onsite–offshore collaboration. Improved knowledge sharing, safeguarded code integrity, and supported distributed delivery of complex enterprise projects.
• Database Engineering & Documentation: Designed optimized database structures and E/R models across SQL Server and Oracle environments, ensuring integrity and performance. Authored technical documentation including design specs, deployment guides, and maintenance procedures to enable knowledge transfer.
• 𝗖𝗹𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Strengthened client trust through proactive communication, requirement validation, and regular product demonstrations. Developed proof-of-concepts, demo frameworks, and innovative checklists that showcased product capabilities and aligned with business goals.
• 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Enhanced application security through redesigned authentication, access control, and data protection features. Delivered phased, high-quality releases with a focus on compliance, robustness, and business value.

Jun 2004 – Jun 2005 · 1 yr · Hyderabad, Telangana, India · On-site

• As A Senior Full Stack Developer (PowerBuilder, MS SQL Server) Contributed to the design, development, and enhancement of a complex client–server Long-Term Insurance product for the U.S. market.
• Translated functional requirements into high-level and low-level design documents, assessing both business and database impacts.
• Engineered robust solutions with PowerBuilder, leveraging efficient stored procedures, triggers, and performance-optimized queries.
• Conducted thorough unit testing, resolved defects proactively, and presented new features during UAT sessions to ensure smooth acceptance.
• Partnered in project planning and schedule analysis, ensuring alignment with delivery milestones.
• Established coding and documentation standards, enabling consistency and knowledge sharing across the team.
• Authored detailed test cases, work schedules, and deployment artifacts, ensuring predictable, on-time delivery.

Jan 2000 – Jan 2004 · 4 yrs · Chennai, Tamil Nadu, India · On-site

• As A 𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 in ( PentaSoft / ProtectSoft ) (PowerBuilder, MS SQL Server, Oracle) Played a pivotal role in the design, development, and enhancement of a core banking solution for the global financial market, with emphasis on performance optimization, feature scalability, and regulatory compliance.
• Implemented mission-critical 𝗿𝗲𝘁𝗮𝗶𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴 𝗺𝗼𝗱𝘂𝗹𝗲𝘀 ( loans, deposits, savings, branch accounting, and head office accounting) ensuring seamless straight-through processing (STP) and operational efficiency across distributed banking networks.
• Automated end-to-end branch operations, including product setup, installation, and technical support, driving adoption of centralized banking systems with reduced operational risk.
• Conducted 𝗰𝗹𝗶𝗲𝗻𝘁 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 and knowledge transfer sessions, enabling smooth user adoption and operational readiness. Successfully secured UAT sign-offs by demonstrating functionality against regulatory and business requirements.
• Acted as the primary support interface for head-office teams, managing incident reports, troubleshooting software issues, and ensuring timely resolutions for uninterrupted banking operations.
• 𝗟𝗲𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘂𝗽𝗴𝗿𝗮𝗱𝗲𝘀 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀, incorporating client feedback to deliver regulatory-aligned, customer-centric banking solutions that adhered to Basel II/III and AML/KYC guidelines.
• Partnered with clients to elicit detailed business requirements, draft comprehensive documentation, and secure formal approvals, ensuring solutions remained aligned with 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 mandates, industry standards, and strategic 𝗯𝗮𝗻𝗸𝗶𝗻𝗴 objectives.

May 1998 – Dec 1999 · 1 yr 7 mos · Kolkata metropolitan area, West Bengal, India · On-site

• My career began in the IT sector as a software implementer for Retail Banking Software. In this role, I undertook the unique responsibility of not only assembling hardware peripherals but also installing software, Requirement Gathering , Gap analysis. My tasks encompassed client training on banking products, customizing solutions to meet client requirements, obtaining UAT signoff.
• I successfully executed product implementations by seamlessly migrating backlog data into the system, ensuring its functionality and facilitating the transition from manual to computerized automated systems. This endeavor was both challenging and rewarding, involving direct collaboration with banking professionals. The invaluable experience gained provided me with profound insights into the intricacies of the retail banking domain, an accomplishment I still take pride in.
• I am fortunate to have been mentored by seasoned veterans of the banking sector, and I cherish the knowledge gained from this role. It marked my initial step into the industry, and I embraced the challenges and opportunities it brought forth. This role not only enabled me to learn extensively but also laid the foundation for my continued growth and contributions within the field.