Riza Jasmin Mendez, PMP®

Customer Success Manager

Makati, National Capital Region, Philippines6 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Awarded The Rising Star Award within 6 months.
Expanded client portfolio to Fortune 500 companies.
Achieved 4.8/5 client satisfaction score across three countries.

Stackforce AI infers this person is a Customer Success Manager with expertise in project management and client engagement in the SaaS industry.

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Skills

Core Skills

Customer Success ManagementProject ManagementTalent Assessment

Other Skills

Client EngagementStakeholder Engagement

Experience

Moveinsync

2 roles

Senior Manager - Customer Success

Jul 2025 – Present · 8 mos

Manager - Customer Success

Jan 2024 – Jul 2025 · 1 yr 6 mos

30 days: 🔎 Learning & building momentum - getting to know the people, process, product.
60 days: 📝 Workplace Integration - mapping out the customer lifecycle journey, Developing customer success strategy and engagement model.
90 days: 🚍📈 Implementation and Optimization - Go-Live of my first enterprise client.
6 Months post Hiring: 🏆 received The Rising Star Award
In my first year overall, I have expanded my client portfolio to included Fortune 500 companies, do enterprise-grade project management, support clients in their overall journey with MoveInSync - from product demo until contract renewal & growth.

Customer Success ManagementProject Management

Talentview

2 roles

Client Success Partner

Apr 2023 – Jan 2024 · 9 mos

Talent and Organizational Capability Associate

Feb 2022 – Mar 2023 · 1 yr 1 mo

Despite being the youngest in the company, I was given the opportunity to excel as a Project Manager of various onsite and hybrid Talent Assessment programs launched across the Asia Pacific Region, specifically the Philippines, VietNam, and Malaysia. Some of my notable accomplishments during my first year are:
On boarding team members, internal and external stakeholders, at 100% performance
Managing project costs within allocated budget
Implementing online platforms for HR tools and services
Receiving average client satisfaction exceeding expectations at 4.8/5 score across the 3 countries
Refining process flows as baseline for process improvements and automations
Initiating internal process improvements impacting client communications and project management; and
Creating capacity plan to support manpower hiring and allocations
By being data driven, I am able to deliver at work for my own KPIs and metrics, the team, and the clients I work with. Ultimately, my limitless desire for growth and learning serve as my sword and armour adapting to my environment and building my own career path.

Project ManagementTalent Assessment