Jan 2025 – Feb 2026 · 1 yr 1 mo · Vadodara, Gujarat, India · On-site

• A.Operational Management:
• Managed daily store operations, including inventory management, restocking, and store upkeep to maintain a clean and organized environment.
• Implemented and adhered to store SOPs and Quality standards, ensuring a seamless customer experience.
• Monitored Operation Key Responsibility Area (OPS - KRA), Key Performance Indicators (KPIs) and collaborated with the team to improve operational efficiency and customer experience Metrics.
• Responsible for cash handling, inventory management, and ensuring proper store assets were maintained.
• B.Team Management:
• Supervised and motivated a team of store associates, providing training and support to enhance performance.
• Developed and maintained effective communication within the team to ensure seamless operations and customer engagement.
• Collaborated with the store manager on sales strategies and customer engagement initiatives.
• C.Customer Experience:
• Ensured customer satisfaction by resolving complaints, addressing issues, and providing excellent customer service.
• Communicated customer experiences and feedback to the sales manager to enhance the customer journey.
• Promoted a positive and professional atmosphere within the store to enhance customer satisfaction.
• D.Other Relevant Skills:
• Demonstrated proficiency in managing inventory, merchandising, and visual presentation to ensure store standards were met.
• Analyzed data and provided insights to identify areas for improvement in operational processes and inventory management.
• Contributed to achieving sales targets by implementing effective sales strategies and promoting customer engagement.

Sep 2021 – Dec 2024 · 3 yrs 3 mos · Vadodara, Gujarat, India · On-site

• Handling Floor Standard, Accounts and Store Operations.
• Checkout Management and Customers Query Resolved.
• Manage Petty Cash and Cash voucher same entry in SAP on daily basis.
• Team Management (22 staff)
• Credit Note and Cash Refund Management.
• Manage Corporate deals on Diwali Occasion.
• Banking done on daily basis and Cash deposit daily without fail.
• Ensuring Floor is set as per Layout & desire product displays.
• Increasing the footfall and the conversion by organizing activities with the marketing team, taking care of the visual merchandising.
• Sales:
• To ensure customer service standards.
• Daily comms implements and meet the dead line.
• Handling checks out and customer services and sorted out customer complaint.
• Achieve business targets as per predetermined goals in terms of Sales and Profitability
• Ensured Training Scheduled to be followed on time and properly
• Daily floor walks of entire Department and points given to team in improvement
• Promoted products and services; generated leads and initiated sales. To mentor and Motivate Staff Members to achieve targets and groom them into the next level
• To ensure proper Visual Merchandising in the department.

May 2019 – Sep 2021 · 2 yrs 4 mos · Vadodara, Gujarat, India · On-site