Ellen Mi

Operations Associate

San Francisco, California, United States10 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Operations Strategy and Data Analysis.
Proven track record in optimizing user experiences.
Strong background in competitive intelligence and market insights.

Stackforce AI infers this person is a Fintech and Technology Operations Strategy expert.

Contact

Skills

Core Skills

Operations StrategyData AnalysisData AnalyticsProject Management

Other Skills

User Experience OptimizationCross-functional CollaborationMarketing StrategyRisk AnalyticsMicrosoft ExcelSQLEvent PlanningMarketingMathematicsEconomicsSocial MediaAccountingMicrosoft OfficeMicrosoft WordInDesign

Experience

10 yrs 1 mo

Total Experience

3 yrs 4 mos

Average Tenure

7 yrs 3 mos

Current Experience

Stripe

4 roles

Manager, Operations Strategy & Analytics

Promoted

Jun 2024 – Present · 1 yr 10 mos

Operations Strategy & Analytics Lead

Oct 2021 – May 2024 · 2 yrs 7 mos

Corporate Strategy (rotation)

Jul 2019 – Nov 2019 · 4 mos

+Managed a competitive intel project which enabled our product teams to make informed decisions on onboarding strategy
+Proactively identified emerging threats/opportunities for Stripe by developing and maintaining a repository of market and competitive insights used by 300+ employees

SMB Operations

Dec 2018 – Nov 2021 · 2 yrs 11 mos

At Stripe, I'm helping scale SMB Operations to optimize the user experience in 44+ markets and across 10+ products. I advocate for our users by analyzing and resolving user pain points and designing support strategy for new feature launches.
+Identified top Connect user issues and partnered with product on recommended solutions which decreased contact rate for Express login problems by 60%.
+Managed the development of supportability features ahead of launch by working cross functionally with engineering

Data AnalysisUser Experience OptimizationCross-functional CollaborationOperations Strategy

Accenture

Management Consultant

Nov 2016 – Dec 2018 · 2 yrs 1 mo · San Francisco Bay Area

Skilled technology strategist in Accenture's Digital Practice
Projects:
Data Analytics Lead: Hardware Marketing Strategy & Analytics, high technology firm
Business Analyst: Corporate Strategy, high technology firm & Accenture partnership
Product Lead: B2B sales tool design, software & technology firm
Lead Strategy Analyst: Strategy & Operations, genealogy company

Farmers insurance

Project Management Intern

Jun 2015 – Aug 2015 · 2 mos

Formulated a strategy for quantifying project and portfolio risk as part of a Risk Analytics Project. Ultimately implemented my formula against Farmers’ portfolios of over $10 million in project finances to strategize project management plans.
Facilitated the completion of resource management tasks with upper management.

Risk AnalyticsProject Management