Julie Ehrmann

CEO

Paris, Île-de-France, France9 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led a team of 18 to enhance client operations.
  • Implemented AI-powered productivity solutions company-wide.
  • Honed analytical and strategic skills in Venture Capital.
Stackforce AI infers this person is a Client Operations and Growth Equity expert in the SaaS industry.

Contact

Skills

Core Skills

Client OperationsKnowledge ManagementRevenue OperationsData AnalysisBusiness OperationsGrowth EquityVenture CapitalBusiness DevelopmentCorporate RestructuringSales & MarketingProject ManagementSales

Other Skills

ZendeskPlanHatClient ExperienceTrainingLearning & EnablementTools & AutomationsOperations & StrategyYouTubeData AnalyticsMarket ResearchPowerPointMicrosoft ExcelMicrosoft OfficeBranded ContentTeamwork

About

As Client Operations & Knowledge Director at Brevo, I lead a team of 18 to boost operational excellence across all client-facing functions (Customer Experience, Customer Success & Solutions, 180+ people). We focus on optimizing processes, data and tools to empower teams with seamless workflows and actionable insights, elevating the client journey at every touchpoint. We also drive company-wide knowledge management : from implementing AI-powered productivity solutions to building robust internal documentation, orchestrating live training and designing impactful product enablement programs & client webinars. With 3.5+ years at Brevo, I’ve held pivotal roles as Revenue Operations Director and Chief of Staff, where I championed strategic execution and cross-team collaboration, always with a data-driven approach. Prior to Brevo, I spent five years in Venture Capital as a Growth Equity investor at Partech, honing my analytical, strategic, and stakeholder management skills. Driven by team spirit and shared energy, off the clock I’m often found trail running, ski-touring, kitesurfing, wing-foiling, cycling, or on a rugby field. Let's connect if you share my passion for building high-performing teams, making structured data-driven decisions, leveraging knowledge as a strategic advantage, or exploring outdoor adventures!

Experience

9 yrs 6 mos
Total Experience
3 yrs 2 mos
Average Tenure
4 yrs
Current Experience

Brevo

3 roles

Client Operations & Knowledge Director

Promoted

Jan 2025Present · 1 yr 3 mos · Paris, Île-de-France, France

  • Lead the Client Operations Team to enhance operational efficiency of our Customer Experience, Customer Success & Solutions Teams and facilitate execution of the roadmap
  • Main client tools : Zendesk & PlanHat
  • Manage the Knowledge Management Team, including :
  • Internal Knowledge (CX, CS, Sales & global ways of working)
  • Client Knowledge (Documentation & live training)
  • Product Enablement
ZendeskPlanHatKnowledge ManagementClient ExperienceTrainingClient Operations

Revenue Operations Director

Jul 2023Jan 2025 · 1 yr 6 mos · Paris, Île-de-France, France

  • The Revenue Operations Team encompasses:
  • Learning & Enablement
  • Data Analysis
  • Tools & Automations
  • Operations & Strategy
  • We enable and support all our customer-facing teams : the Customer Experience team, the Sales team (SDRs, BDRs and AEs) and the Customer Success team.
Data AnalysisLearning & EnablementTools & AutomationsOperations & StrategyRevenue Operations

Chief Of Staff

Apr 2022Jul 2023 · 1 yr 3 mos · Paris, Île-de-France, France

  • Acting as Chief of Staff to the Founder & CEO.
  • Part of our Business Operations team, a team strengthening & unifying Brevo's strategic and analytical resources, connecting business functions together on cross-team projects
Business Operations

Partech

4 roles

Senior Associate - Growth Equity

Promoted

Jun 2021Mar 2022 · 9 mos

  • Partech is a global investment platform for tech and digital companies, led by ex-entrepreneurs and operators, with offices in Paris, San Francisco, Berlin and Dakar. We bring capital and resources to support entrepreneurs building strategically significant businesses.
  • We manage €1.8bn across dedicated funds to match the needs of entrepreneurs at each stage: Partech Seed (Global), Partech Venture (Global), Partech Growth (Europe), and Partech Africa (Seed & Venture in Africa).
  • Partech Growth, the late stage strategy of Partech, focuses on helping technology and digital native European companies achieve their maximum potential, investing tickets between €20 and €60m+ in high growth scale-ups across Europe. Our European portfolio includes 12 companies, among which Made (UK-based online furniture brand), NA-KD (Swedish DTC fast-fashion brand for women), EcoVadis (French Supplier CSR Rating platform) and Rohlik (European leader in online grocery based in Czech Republic).
  • Actively supporting the following portfolio companies:
  • Skello
  • Rohlik
  • Rouje
  • Amboss
  • Evaneos
Growth Equity

Associate - Growth Equity

Promoted

Sep 2019May 2021 · 1 yr 8 mos

Growth Equity

Analyst - Growth Equity

Mar 2018Aug 2019 · 1 yr 5 mos

Growth Equity

Venture Capital Analyst

Aug 2016Dec 2016 · 4 mos · Paris

  • Partech is a top tier transatlantic venture capital firm (offices in Paris, SF and Berlin) investing in tech startups globally.
  • Partech Growth is a €400m fund investing in late stage businesses across Europe.
  • Involved in the investment processes in EcoVadis & The Bouqs
Venture Capital

Ubudu

Business Developer

Feb 2016Jul 2016 · 5 mos · Hong Kong

  • Business Development and Project Management
  • Conducting research on potential clients and partners to pitch;
  • Building partnerships with institutions;
  • Implementing location-based marketing consultancy projects around Ubudu beacon technology, ensuring smooth project launch and management with timely manner
  • Managing clients' accounts and addressing customer journey completions from online awareness to data analytics.
  • Marketing
  • Expanding the brand awareness and reach via the Company’s marketing communication channels
  • Following the news and social trends of the technology evolution to structure different application cases in the Asia market
  • Monitoring the company's website and social networks accounts
  • http://www.ubuduasia.com/
Project ManagementBusiness Development

Ey

Corporate Restructuring Consultant

Sep 2015Feb 2016 · 5 mos · Paris

  • Conducted financial analysis on historical performances and future financial results of clients and insolvent companies (business plan, cash flow forecast, financing plan) ;
  • Worked with clients in strategic industries faced with market issues (decreasing stocks, weakening market segment,...) :
  • Participated in the redaction of Independent Business Reviews aiming at helping companies in negotiations for M&A transactions, debt restructuring and refinancing processes.
Corporate Restructuring

Wizdeo

Sales & Marketing Assistant - Branded Content Youtube

May 2015Aug 2015 · 3 mos · Paris 75009

  • Leading European company for optimal Data/video/media solutions on YouTube
  • Developed Audience growth campaign for YouTube Channels (natural and paid views optimization) - Obtained the "YouTube Audience Growth" certification
  • Conducted market research and Benchmark on YouTube through data analytics (www.wiztracker.net)
  • Monitored Branded Content campaigns with famous Youtubers
YouTubeData AnalyticsMarket ResearchSales & Marketing

L'oréal

Sales Representative

Jun 2014Aug 2014 · 2 mos · Région Sud-Ouest (Bayonne et alentours)

  • Négociation auprès des chefs de rayon de supermarchés et hypermarchés
  • Réorganisation de rayons et optimisation du positionnement des produits L'Oréal Paris
  • Gestion autonome d'un portefeuille de 45 clients (GMS)
  • Encadrement d'intervenants extérieurs pour la réorganisation des rayons
Sales

Escp challenge - junior consulting

Project Manager

Sep 2013May 2015 · 1 yr 8 mos · ESCP Europe

  • Worked as project manager on several missions for start-ups and major companies (sales promotions…)
  • Coordinated recruitment, work and remuneration of students
Project Management

Monoprix

Sales Assistant

Jul 2011Jul 2011 · 0 mo · Paris

  • Gestion du rayon textile et du réapprovisionnement en période de soldes

Education

ESCP Business School

Master in Management — Master in Management

Jan 2013Jan 2018

The University of Texas at Austin

Bachelor of Business Administration - BBA — Strategy and Entrepreneurship

Jan 2017Jan 2017

Le Wagon

FullStack Developer — Web Development

Jan 2017Jan 2017

Classes Préparatoires Lycée Madeleine Daniélou

Jan 2011Jan 2013

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