Dec 2024 – Dec 2025 · 1 yr · On-site

• Owned end-to-end settlement operations, ensuring timely cash / trade settlements with zero SLA breaches.
• Led daily reconciliation and break resolution, proactively identifying risks and closing exceptions within TAT.
• Acted as first-level escalation point for settlement issues, coordinating with cross-functional teams for quick resolution.
• Managed high-volume transaction processing while maintaining strong compliance, controls, and audit readiness.
• Drove process improvements to reduce errors, improve turnaround time, and enhance overall operational efficiency.
• Prepared and reviewed MIS and performance reports, providing clear insights to management.
• Mentored junior team members, supported knowledge sharing, and ensured process adherence across the team.

Jun 2023 – Nov 2024 · 1 yr 5 mos · On-site

• Supported daily banking operations including transaction processing, settlement, and reconciliation.
• Assisted in monitoring payments, identifying unmatched or failed transactions, and updating records.
• Followed standard operating procedures (SOPs) and SLA timelines to ensure accuracy and compliance.
• Coordinated with internal teams to resolve basic exceptions and data discrepancies.
• Maintained reports and trackers to support operations and management review.