Mayowa J. Michael, ACIB

Digital Marketing Specialist

Abuja, Federal Capital Territory, Nigeria16 yrs 3 mos experience

Highly Stable

Key Highlights

Over two years of freelance writing experience.
Expert in SEO-optimized content creation.
Strong background in customer relationship management.

Stackforce AI infers this person is a Freelance Writer with expertise in content creation and customer relationship management.

Contact

Skills

Core Skills

Content CreationSeo OptimizationCustomer Relationship Management (crm)Process Improvement

Other Skills

EditingResearchProject ManagementTrainingCoachingSalesNew Business DevelopmentMarketingCreditRetail BankingFinancial AnalysisCommercial BankingRelationship ManagementFinanceManagement

About

As a Freelance Writer with over two years of experience, I specialize in creating high-quality, SEO-optimized content tailored to client needs. My work involves conducting in-depth research, managing multiple projects, and adhering to strict deadlines, ensuring accuracy, clarity, and consistency across all deliverables. I collaborate closely with clients to understand their content requirements, leveraging my expertise in content creation, editing, and process improvement to deliver impactful results. Maintaining a professional attitude, I stay updated on industry trends and prioritize client satisfaction by addressing feedback promptly and thoroughly.

Experience

16 yrs 3 mos

Total Experience

4 yrs 5 mos

Average Tenure

2 yrs 10 mos

Current Experience

Freelance

Freelance Writer

Jun 2023 – Present · 2 yrs 10 mos · Remote

Researching and writing high-quality content for various clients
Meeting deadlines and managing multiple projects simultaneously
Collaborating with clients to determine their content needs and preferences
Editing and revising content to ensure accuracy, clarity, and consistency
Using SEO best practices to optimize content for search engines
Staying up-to-date with industry trends and developments
Communicating with clients and responding to feedback in a timely manner
Adhering to project guidelines and client specifications
Maintaining a professional and positive attitude at all times

SEO OptimizationContent CreationEditingResearchProject Management

Union bank of nigeria plc

Branch Service Manager

Sep 2016 – May 2023 · 6 yrs 8 mos · Nigeria

Directing all operational aspects including distribution, customer service, human resources, administration, and sales in accordance with the bank's objectives.
Providing training, coaching, development, and motivation for bank personnel. Developing forecasts, financial objectives and business plans.

Customer Relationship Management (CRM)Process ImprovementTrainingCoachingSales

Keystone bank limited

2 roles

Service Manager

Promoted

Apr 2014 – Aug 2016 · 2 yrs 4 mos · Nigeria

 Lead staff of 10+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance.
 Supervise staff in operations such as cash management, customer service, financial operations, and other bank functions.
 ATM custodian
 Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.

Customer Service Representative

Sep 2011 – Mar 2014 · 2 yrs 6 mos · Nigeria

 Worked directly with customers to oversee account management and troubleshoot any problems that occurred.
 Opened new various types of accounts for customers including checking, savings, business, and government accounts.
 Partnered with customers individually to help them get the most out of their accounts and understand the features offered.

Bank phb plc

Customer Service Representative

Sep 2009 – Aug 2011 · 1 yr 11 mos · Nigeria

 Worked directly with customers to oversee account management and troubleshoot any problems that occurred.
 Opened new various types of accounts for customers including checking, savings, business, and government accounts.
 Partnered with customers individually to help them get the most out of their accounts and understand the features offered.