Arshita Sharma

Operations Associate

Noida, Uttar Pradesh, India4 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in partner success and training.
Led successful product launches on major e-commerce platforms.
Expert in driving user retention through innovative campaigns.

Stackforce AI infers this person is a growth-focused professional in E-Commerce and Partner Success.

Contact

Skills

Core Skills

TrainingQuality ManagementMarketing Campaign ManagementE-commerceCustomer SatisfactionLeadership

Other Skills

BloggingCleverTapCommunicationContent CreationCreative Content CreationCustomer Relationship Management (CRM)Digital MarketingEnglishHindiHuman Resources (HR)InteraktManagementMicrosoft OfficeMicrosoft PowerPointMicrosoft Word

About

I am a growth-focused professional with 2.5+ years of experience in Partner Success, Astrologer Training, Quality Audits, and E-commerce Operations. At Astrotalk, I began as a Partner Success Executive and gradually grew into leadership roles due to my consistent performance and ability to drive meaningful business outcomes. I specialize in partner success strategy, astrologer onboarding and training, quality audits, campaign execution through tools like CleverTap and Interakt, and driving user retention and engagement through content and process automation. From managing astrologer performance and ensuring service quality to successfully leading product listings on platforms like Amazon and Myntra, I have built strong cross-functional experience. I enjoy working in dynamic environments where creative thinking and ownership are valued.

Experience

4 yrs 5 mos

Total Experience

1 yr 5 mos

Average Tenure

3 yrs 6 mos

Current Experience

Astrotalk

3 roles

Assistant Manager

Apr 2025 – Present · 1 yr · On-site

Owning astrologer enablement, training, quality assurance, and automated growth campaigns using marketing tools and in-house content strategies.
Led training of new astrologers, ensuring service-readiness and consistent customer satisfaction.
Created original content to motivate astrologers, improve ratings, and increase their availability — boosting user retention.
Executed targeted campaigns and automated journeys for astrologers and users via CleverTap and Interakt.
Deployed push notifications that increased astrologer engagement during low-sale periods, resulting in 20%+ sales spike.
Held full responsibility for content, campaign strategy, training design, and performance monitoring.

TrainingQuality ManagementCreative Content CreationE-CommerceMarketing Campaign ManagementTeam Management+1

Team Lead - Operations

Promoted

Oct 2023 – Mar 2025 · 1 yr 5 mos · On-site

Expanded into e-commerce and service quality leadership roles while contributing to Astromall’s business growth.
Conducted astrologer audits to ensure high service quality and customer satisfaction.
Launched Astrotalk products on Amazon & Myntra — handled end-to-end e-commerce listing and setup.
Planned live session strategies to increase product/service sales via interactive formats.
Initiated automation to streamline processes and reduce manual efforts.
Suggested business expansion ideas that contributed to revenue growth and partner performance.

Creative Content CreationE-CommerceMarketing Campaign ManagementOwnershipQuality ManagementTeam Management+1

Partner Support Executive

Aug 2022 – Sep 2023 · 1 yr 1 mo · On-site

Began with individual support handling, quickly progressed to team leadership.
Solved astrologer support tickets with timely and complete resolutions.
Within 6 months, managed a 20-member team focused on improving customer service quality and platform ratings.
Helped structure internal workflows that boosted resolution speed and customer satisfaction.

Customer SatisfactionCustomer Relationship Management (CRM)Quality ManagementLeadership