Mar 2026 – Present · 2 mos

• Leading Profile core banking upgrade and implementation engagements for North America clients as part of Professional Services delivery.
• Driving functional consulting across legacy analysis, gap identification, and target‑state solution design for Deposits and Payments.
• Advising clients on customizations, regulatory impacts, and configuration options, balancing compliance with operational efficiency.
• Supporting change requests, defect resolution, and production issues through deep functional expertise and L3 analysis.
• Playing a key role in data migration and conversion efforts, validating configurations, processing flows, and reconciliation outcomes.
• Authoring functional design documents, configuration guides, and test artifacts to support delivery, testing, and audit needs.
• Operating effectively across Agile, hybrid, and waterfall models, aligning documentation and reviews to engagement context.
• Acting as a senior functional point of contact for clients and internal teams, helping manage risks, dependencies, and delivery expectations.

Sep 2022 – Feb 2026 · 3 yrs 5 mos

• Led multi-release delivery for digital and core banking platforms supporting Tier-1 US direct banks
• Owned product backlog strategy, PI planning, and dependency management across distributed Agile teams
• Delivered 35% faster time-to-market and 40% defect reduction across enterprise releases
• Drove regulatory initiatives including Reg CC Faster Funds Availability and ACH cut-off optimization
• Applied Generative AI to backlog refinement and documentation, reducing cycle time by 20–25%

Jun 2021 – Sep 2022 · 1 yr 3 mos

• Delivered PayPal High-Yield Savings implementation, migrating 5M+ accounts
• Reduced maintenance costs by 80% through optimized platform configuration
• Led functional design, SIT/UAT execution, and post-go-live stabilization
• Partnered with client Product Owners to align regulatory and delivery goals

Dec 2018 – Jun 2021 · 2 yrs 6 mos

• Delivered e-Signature workflows, reducing fraud by 95%
• Migrated EFT Norcross to MasterCard, reducing debit failures by 90%
• Built UGMA/UTMA, Estate, and Rep Payee capabilities, reducing onboarding timelines by 50%
• Introduced Agile practices into hybrid delivery environments

Mar 2011 – Sep 2018 · 7 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Led requirements analysis, gap analysis, and functional documentation for FIS PROFILE Core Banking
• Designed use cases, workflows, and data mapping for high-volume retail banking transactions
• Coordinated SIT, UAT, production support, and post-release optimization
• Acted as SME for US retail banking processes, training business users and BA teams