Arpan Jhamb

Product Manager

Dublin, Ireland6 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI-powered product initiatives at Salesforce.
Successfully delivered MVP for onboarding SaaS platform.
Expert in process mapping and automation solutions.

Stackforce AI infers this person is a SaaS Product Owner with expertise in AI integration and business analysis.

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Skills

Core Skills

Product DevelopmentAiBusiness AnalysisProduct Management

Other Skills

AI-powered solutionsCustomer EngagementAutomationIT Business AnalysisProduct OperationsProcess MappingCustomer ResearchIntegration ProjectsProcess OptimizationScrumAgile Project ManagementBusiness Process MappingMicrosoft OfficeArtificial Intelligence (AI)Computer Ethics

About

As a Product Owner at Salesforce, I’m driving the design and delivery of AI-powered, consumption-based solutions for our OEM and VAR ecosystem. These solutions extend Agentforce to support 11M+ users across 47K OEM partners, enabling intelligent automation, deeper customer engagement, and scalable growth. By embedding AI at the core of partner offerings, we’re fueling over $1B in revenue impact and redefining how partners leverage Salesforce to deliver value at scale. As a Senior Business Analyst at Carne Group, I lead the development and delivery of an Onboarding SaaS product, ensuring that we are meeting customer needs and delivering value. I also support the design of solutions through automation and process excellence, using Nintex Process Mapping Expert, Visio and other tools. Experience working on Integration Projects involving CRM and SAAS platforms using SCRUM and SAFe Framework. Experience in Process Mapping identifying inefficiencies in current state, designing future state maps, bringing automation using AI through platforms like MS Power Platform. I have a Master of Science in Data Analytics from National College of Ireland, where I was part of the Dean's list. I have more than 4.5 years of work experience as a Business Analyst where I have collaborated with business and technology teams from managing SaaS products from inception through launch and iteration.

Experience

6 yrs 8 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 10 mos

Current Experience

Salesforce

Product Owner

Jun 2024 – Present · 1 yr 10 mos · Dublin, County Dublin, Ireland · On-site

As a Product Owner at Salesforce, I’m driving the design and delivery of AI-powered, consumption-based solutions for our OEM and VAR ecosystem. These solutions extend Agentforce to support 11M+ users across 47K OEM partners, enabling intelligent automation, deeper customer engagement, and scalable growth. By embedding AI at the core of partner offerings, we’re fueling over $1B in revenue impact and redefining how partners leverage Salesforce to deliver value at scale.

AI-powered solutionsProduct DevelopmentCustomer EngagementAutomationAI

Carne group

Senior Business Analyst

Nov 2021 – Jun 2024 · 2 yrs 7 mos · Dublin, County Dublin, Ireland

Business Analysis and Solution Development
Analysis and mapping of current state process maps.
Design the future state maps after analysis of current state process maps.
Support the design of solutions through automation and process excellence.
Support the selection of technology and present findings in a clear business case for change.
Gather requirements for automation solutions.
QA Test of new automation testing, providing UAT support to business.
Guide solution implementation an business adaption Go Live.
Develop strong technical and business relationships.
Customer Onboarding Product:
Lead the development and delivery of client Onboarding Product , ensuring that we are meeting customer needs and delivering business value.
Collaborate with cross-functional teams, including engineering, design, and marketing, to define and execute on the product roadmap.
Conduct customer research and analyze data to inform product decisions and prioritize features.
Work closely with stakeholders to understand the pain points and ensure alignment on product vision, strategy, and priorities.
Drive product adoption and usage through effective communication and user engagement strategie
Leading a project to integrate the Onboarding platform and CPQ/ Salesforce system.
Leading initiatives to prevent revenue leakage and ensure full billing coverage through strategic process optimization and future state system mapping working along with CIO.
Successfully delivered MVP of an Onboarding SaaS platform, featuring a document repository, checklist automation etc and a workflow tool capturing audit trails for all onboarding activities.
Working with stakeholders to understand their process and bringing in efficiencies using AI based algorithms in MS Power Platforms.

IT Business AnalysisProduct OperationsProcess MappingAutomationCustomer ResearchBusiness Analysis+1

Ornua

Business Analyst

Jul 2021 – Nov 2021 · 4 mos · Dublin, County Dublin, Ireland

Jay ushin limited (jpm)

Business Analyst

Sep 2017 – Aug 2019 · 1 yr 11 mos · Gurugram, Haryana, India

Built platform features, created user stories, and maintained all logs for client’s requirement with
priorities using JIRA platform.
Collaborated with business and technology team to create story board of backlog items in Agile and developed items according to the needs of the client.
Worked closely with corporate leadership to identify clients’ core business needs and the costs/benefits of developing various company-wide software solutions.
Updated SharePoint 2010 by Inserting External Data from SQL Server.
Creating a hybrid Waterfall/Agile methodology.
Experienced in effectively interfacing with business partners, defining and structuring technology
solutions, writing user stories and conducting requirements workshop per Agile life cycle.
Performed cost benefit analysis between internal development and vendor purchase.