May 2023 – Nov 2025 · 2 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

• Head of HR Operations | Organisational Development | Compensation & Benefits | HR Digital Excellence
• Lead the HR function across 45+ resorts, including multiple pre-opening units, managing a workforce of 2,000+ employees.
• Head the Centre of Excellence (COE) for Organisational Development (OD), Compensation & Benefits (C&B), and HR Digital Excellence, driving strategic HR initiatives.
• Oversee Partnered/Management Contract (MC) hotels alongside the pre-opening portfolio, ensuring smooth operational integration and alignment.
• Spearheaded key initiatives such as AI-enabled recruitment processes, Performance Management System (PMS) digitization, Compensation & Benefits benchmarking, Milestone Benefit Program implementation, and creation of Statutory Compliance Dashboards.
• Ensure organizational adherence to statutory audits and compliance requirements, maintaining rigorous governance standards.

May 2014 – Apr 2023 · 8 yrs 11 mos · Delhi, India

• Founded and scaled a multi-brand F&B venture spanning 60+ outlets across 10 Indian states, covering 12 unique restaurant concepts. Drove the business from inception to profitability, blending operational precision with brand innovation.
• Key Achievements:
• Built a ₹5 Cr revenue business with 30% profitability within 2 years of launch.
• Oversaw all core functions including Operations, HR, Brand Strategy, Business Development, and Regulatory Compliance.
• Successfully launched multiple food & beverage concepts, achieving strong product-market fit and 4+ star ratings on major delivery platforms.
• Fostered a high-performance, collaborative work culture across all brands, enabling consistency in service and scalability in operations.
• Positioned several brands under the portfolio for industry recognition, winning awards such as the Times Food & Nightlife Awards and Zomato Restaurant Awards.
• Nominated by the Indo-American Chamber of Commerce as a high-potential startup; completed the U.S. Embassy-supported Nexus Incubation Program.
• Conceptualized and launched Fruktville—India’s largest vegan gelato and ice-pop brand in collaboration with FIAPO.
• This entrepreneurial journey sharpened my commercial acumen, leadership agility, and strategic foresight—skills I now apply in HR leadership roles to drive business-aligned people strategies.

Jun 2012 – May 2014 · 1 yr 11 mos · Gurugram, Haryana, India

• Promoted to lead HR for 17 properties across India, driving end-to-end people strategy, talent development, and compliance.
• Launched “Hilton Class” with Christ University to boost campus hiring and workforce readiness.
• Led pre-opening HR for new hotels, ensuring timely hiring and cultural integration.
• Standardized HR policies across locations, aligning with global Hilton frameworks.
• Strengthened succession planning, engagement, and employer branding initiatives.

Jun 2010 – May 2012 · 1 yr 11 mos · Greater Chennai Area

• Promoted to HR Head within a year; led HR for a flagship property, aligning stakeholder priorities across ownership, brand, and employee engagement.
• Reduced attrition by 14% through targeted retention and engagement programs.
• Ensured 100% statutory compliance and audit readiness.
• Drove performance management, training, and HR operations for a diverse hospitality workforce.

May 2005 – Mar 2010 · 4 yrs 10 mos · NASHIK, JODHPUR

• Transitioned from operations to HR through a Taj-sponsored MBA. Held progressive HR roles across key properties including Taj Umaid Bhavan Palace, Jodhpur — during its recognition as the world’s No.1 hotel by Condé Nast Traveller.
• Led HR initiatives in talent development, training, and employee engagement across luxury and business hotels.
• Contributed to award-winning corporate HR programs and brand-aligned service excellence projects.

Jan 2004 – Jan 2005 · 1 yr

• Progressed from Catering Assistant to Assistant F&B Manager in 4 years.
• Managed P&L responsibilities and executed major food festivals.
• Built strong foundations in hospitality operations and leadership.