Narottam Kumar Tiwari

Operations Associate

Delhi, Delhi, India2 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in first-mile logistics and B2C operations.
Proven track record in enhancing customer satisfaction.
Skilled in operational efficiency and logistics management.

Stackforce AI infers this person is a logistics specialist with a strong focus on B2C operations and customer satisfaction.

Contact

Skills

Core Skills

Logistics ManagementCustomer Experience

Other Skills

Operations ManagementB2C e-commerceOperational EfficiencyBusiness MathematicsRecord KeepingShip ManagementTraining StrategyRecords ManagementDistribution LogisticsDelivery ManagementTime ManagementShippingPositive Employee RelationsShipping SystemsLogistical Coordination

About

Highly motivated and experienced logistics professional with, currently working at DTDC Corporate. Skilled in first-mile logistics, B2C operations, and customer satisfaction. Proven track record of ensuring timely and efficient pickups, and delivering exceptional customer experience.

Experience

2 yrs 9 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs 9 mos

Current Experience

Dtdc express limited

Senior Executive

Jul 2023 – Present · 2 yrs 9 mos · Delhi apex

Managed first-mile logistics for B2C operations, overseeing pickups, booking, and forwarding shipments to their destinations
Coordinated with customers to schedule pickups and resolve any issues
Collaborated with internal teams to ensure smooth operations and high customer satisfaction"

Operations ManagementB2C e-commerceLogistics ManagementCustomer Experience