Amit Sharma

CEO

Noida, Uttar Pradesh, India27 yrs 4 mos experience

Highly Stable

Key Highlights

Over 25 years of FinTech experience.
Expert in customer service and engagement.
Innovative product creator in mobile VAS.

Stackforce AI infers this person is a FinTech executive with extensive experience in customer engagement and product management.

Contact

Skills

Core Skills

Business StrategyLeadership

Other Skills

Program ManagementSales ExecutionTravel ManagementProfitability ManagementStrategic PlanningDigital MarketingCustomer SupportSales ManagementTeam LeadershipProduct ManagementFinTechTeam ManagementVASBPOEducation

About

Professional with 25+ years of experience with deep understanding of Fin-Tech Products & Services, primarily Cash-In/Cash-Out, Digital Payments, Travel & Channel Operations through B2B Retail. Complete exposure to the life cycle of distribution channel partners and business monetization. Excellent administrative skills, managed entire management affairs for an organization with 400+ people. Last 10+ Years in to Customer Service and Engagement. Previously, created several new products across IVRS, SMS and WAP for Mobile VAS, especially in the field of Information and Utility. Worked for significant part of career span in Professional Education at various positions and have thorough knowledge of all functions and processes. Designed various courses and curriculum in Computer Science and Professional Education. Specialties: Full of innovative ideas and concepts. Ability to take them to reality. Extremely good analyst, reviewer and critique. Always try to lead by Example. Believes technology combined with human intelligence can beat all challenges.

Experience

27 yrs 4 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs 5 mos

Current Experience

Bharat rover

Chief Executive Officer

Nov 2023 – Present · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

The organization is into provisioning of end-to-end travel solution, including but not limited to Flights, Hotels, Land Tours, Visa, Holiday Packages, Travel Insurance etc. where my role is to build business, aggregator alliances, technology supervision & management of service providers. Online bookings can be made on www.bharatrover.com

Program ManagementSales ExecutionTravel ManagementLeadershipBusiness StrategyProfitability Management+2

Spice money

Head, Customer Life Cycle Management

Dec 2017 – Oct 2023 · 5 yrs 10 mos · Noida Area, India · Hybrid

One of the most prestigious assignment in the fastest growing banking & payments company in B2B space. Ensuring best customer experience - On boarding, Usage, Retention & Churn through Innovation across Product, Technology & Service Support.

Bharat bpo services limited

Chief Operating Officer

Mar 2013 – Nov 2017 · 4 yrs 8 mos · Noida Area, India

Taking care of Business & Call Center Operations for Indian Railway's 139 service. Across IVR, SMS & USSD, the enquiry service handles millions of queries every year.

Spice digital

4 roles

Head - BPO, Agent Assisted Services

Promoted

May 2012 – Feb 2013 · 9 mos

Managing 70+ partners PAN India with over 2500 agents for various 24x7 Agent Assisted Services - Astrology, Education, Counselling & Chat across All Mobile Operators for various VAS platforms. The profile also includes Optimizing Performance, Staffing & Costs.

Product Head - New Accounts

Dec 2011 – May 2012 · 5 mos

The responsibilites includes taking new accounts - MTS, Aircel, Uninor & TATA to greater heights in terms of Product & Business monetization. Besides, i am also responsible for the growth of SMS Business vertical across all operators. Another initiative is to train and develop Agent Assisted Utility Services for verticals such as Health, Finance & Education.

Program Director

Oct 2010 – Jan 2012 · 1 yr 3 mos

To ensure service deliverables as per the business requirement within the given timeframe across operators. Airtel, Idea & Vodafone are the major clients of these services. The role include complete internal function coordination to achieve project plan.

Senior Manager, Product Management

Jun 2008 – Oct 2010 · 2 yrs 4 mos

In Marketing function, heading the Education and Family Infotainment verticals. The vertical comprises of several products on IVRS, SMS/USSD and WAP/GPRS. Key responsibilities includes Need Identification, Product Design, Deployment, Management leading to profit making.

Krishna engineering college, ghaziabad

Assistant Professor

Jul 2007 – Jun 2008 · 11 mos

Headed the MCA Department. Job profile included Administrative as well as Teaching Assignments

Amrapali institute of management & computer applications, haldwani

Assistant Professor

Jun 2005 – Jun 2007 · 2 yrs

Handled various academic & non academic responsibilities.

Graphic era institute of technology

Senior Lecturer

Jul 2004 – May 2005 · 10 mos

Placement Coordinator & Teaching Faculty for MCA Course

Shri guru ram rai insititute of technology & science, dehradun

Lecturer

Sep 2000 – Jun 2004 · 3 yrs 9 mos

First Assignment in Teaching.
Handled lab, Extra Curricular, Admissions, Teaching

Portal business technologies limited, noida

Senior Systems Executive

Jan 2000 – Aug 2000 · 7 mos

Worked upon Microsoft Technologies.
Developement, Key Account Management and Much More

Toppers marketing private limited, noida

Software Engineer

Apr 1998 – Dec 1999 · 1 yr 8 mos

First Job....Great Exposure.
All activities of SDLC....one man army.
developed, implemented and maintained Payroll System across all units of Dharampal Satyapal.