Sep 2021 – Nov 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India · Hybrid

• Achievements:
• 1. Improved Superstore Activation Rate from 4% to 15% in 3 months, revamped the user onboarding journey
• 2. Achieved 90% iOS & 80% m-web channel parity with the Android app for “user end” features in 8 months
• Responsibilities:
• 1. Strategised, A/B tested & shipped features to improve Activation% for Meesho Superstore, hyperlocal delivery app
• 2. Led feature development charter to ensure iOS and m-web platforms have seamless user experience as Android app

Oct 2020 – Sep 2021 · 11 mos · Mumbai, Maharashtra, India

• Achievement:
• 1. Improved “Refunding User Retention Rate” from 8% to 32% in 4 months & induced Saving of 3.6 Cr / Month
• 2. Reduced incoming Refund Requests by 30% post introduction of Predictive Model led user journey interventions
• 3. Awarded “Hall of Fame” twice, among top 0.4% performers, for delivering beyond expectation for 2 quarters
• Responsibilities:
• 1. Led 2 Key Business Portfolio: Global Retentions & Refunds Process & NPS impacting Operations Metrics
• 2. Implemented Multivariate Analysis Model to predict High Refund Propensity Customers based on 20+ attributes

May 2019 – Sep 2020 · 1 yr 4 mos · Gurgaon

• Achievements:
• 1. Selected among top 200 Startups across the Globe (~10k applicants) by Y-Combinator (World’s top-most Seed Funding Startup Accelerator) for the scalable business model
• 2. Onboarded 5 online restaurants, Sales Rev.- $30,000 (3% margin) & Rental Rev.- $1500 (40% margin) in 1st month
• 3. The sales forecasting tool was able to reduce operating cost by 10% & increase revenue by 5%
• Responsibilities:
• 1. Created platform to enable asset-light collaboration between Property Owners & Scaling Food Brands
• 2. Led user problem discovery & built product vision to reduce fixed & operating costs & increase revenue
• 3. Created Variable Price Menu SaaS Product (min viable) to improve revenue & reduce food waste by forecasting sales

Aug 2015 – Jul 2017 · 1 yr 11 mos · Pune Area, India

• Achievements:
• 1. Awarded Yellow Belt in ‘Design for Six Sigma’ for 45% improvement in vehicle ride comfort level
• 2. Led Component Redesign Projects resulting in annual saving of ₹ 2 Cr (125% of target)
• Responsibilities:
• 1. Managed a team of 2 Product Designers & 2 Engineers for design & dev. of 3 vehicle parts
• 2. Product Life-cycle Mgmt. of commercial vehicle chassis components
• 3. Engaged with strategic partners – Tata Technologies & Jost – to enhance core competency