Nov 2022 – Nov 2024 · 2 yrs

• As a Product Manager with over 4.2 years of experience in driving data-driven product innovations, I have successfully led initiatives that combine customer insights, business strategy, and advanced technologies to deliver scalable, impactful solutions.
• I specialize in building cross-functional products that leverage data analytics, machine learning, and AI-powered solutions. Throughout my career, I’ve worked with dynamic teams to optimize customer experiences and streamline business operations, while ensuring alignment with organizational goals.
• Key Highlights:
• Developed and deployed a Customer 360° view for service agents, boosting productivity from 34 to 38 cases/day and improving request resolution efficiency.
• Led the design of a new offer page, which significantly improved PPC performance and approval rates, driving business growth.
• Built and scaled data pipelines using Python, SQL, AWS S3, and Redshift, achieving 99.8% uptime to support seamless data flows.
• Created customer onboarding journeys that reduced time-to-market and enhanced user experience.
• Led the deployment of a GenAI-powered customer support assistant prototype, which reduced response times by 40% and elevated customer satisfaction.
• Managed end-to-end analytics workflows, from gathering requirements to dashboard/reporting solutions, using tools like Tableau, SAP Business Objects, and Crystal Reports.
• Pioneered technology migrations and feasibility studies, transitioning to modern BI ecosystems, driving efficiency and better decision-making.
• I thrive in high-impact product roles where I can leverage data, technology integration, and cross-functional leadership to build products that resonate with customers and achieve strategic goals.

Nov 2020 – Dec 2022 · 2 yrs 1 mo

• As a Product Manager in the Cross-Sell team at Bajaj Finserv, I owned initiatives that directly impacted customer acquisition, engagement, and revenue growth through data-driven strategies:
• Built and deployed a Health Insurance Propensity Model with 82% accuracy, segmenting customers into L, M, H, and VH buckets, enabling precision targeting and boosting cross-sell conversions.
• Created and scaled the Service-to-Sell (S2S) model that generated over ₹2 Crore in revenue without additional marketing spend, leveraging data-driven customer targeting and internal cross-sell synergies.
• Designed and automated daily MIS dashboards in AWS QuickSight and Tableau, reducing reporting effort by 80% and eliminating manual data dependencies.
• Developed an executive Tableau dashboard to track and visualize KPIs across 1.5 crore+ customer data points, empowering leadership with real-time strategic insights.
• Led cohort analyses and presented actionable insights that drove product refinement, brand growth, and improved customer lifetime value (CLV).
• Automated onboarding journeys across multiple products using Journey Builder, enhancing customer experience from Day 0.
• Translated complex analytics into business narratives, directly supporting C-suite level decisions and quarterly strategy reviews.
• Throughout this role, I blended product thinking, data analytics, and customer-centric strategies to build scalable, insight-led solutions.
• I am passionate about leveraging data to unlock growth opportunities and am currently seeking Product Manager roles focused on growth, cross-sell, customer journey, or analytics-driven product innovation.

Jun 2019 – Jun 2020 · 1 yr · Pune Division, Maharashtra, India

• Domain: Machine Learning.
• Technology: Python3, Convolutional Neural Network (CNN).
• Description: The purpose of this project is to recognize facial expressions (happy, sad, angry, disgust, surprised, scared, and neutral).

Jun 2018 – Jan 2020 · 1 yr 7 mos · India · Remote

• Connected with diverse clients and businesses to provide a wide range of services under the Acronym HUB brand.
• Services offered included:
• ▪ Graphics Design
• ▪ Website Development
• ▪ Digital Marketing
• ▪ Search Engine Optimization (SEO)
• Conceptualized the brand identity, marketing strategy, detailed design approach, project roadmap, and work plans for Acronym HUB.
• Successfully completed and delivered 20+ projects across various industries, focusing on quality delivery, client satisfaction, and digital growth strategies.