Rahul Chourasiya — Operations Associate
Organized and result-oriented professional with over 6 years of experience in customer support, process training, and team leadership. Skilled in supervising teams, resolving customer queries, and streamlining workflows to meet organizational goals efficiently. Strong background in training development, CRM & helpdesk support, and data analysis with a proven track record of driving performance improvements and delivering projects within SLAs. Holding a Master’s degree in Political Science with specialization in International Relations & Public Policy, I bring strong analytical and problem-solving skills along with the ability to align business processes with strategic goals. Passionate about delivering exceptional customer experiences, enhancing team productivity, and contributing to organizational growth.
Stackforce AI infers this person is a Customer Support Leader with expertise in process training and team management.
Location: Noida, Uttar Pradesh, India
Experience: 8 yrs 3 mos
Skills
- Support Management
- Building Leadership Teams
- Technical Support
- Communication
Career Highlights
- Over 6 years of experience in customer support and team leadership.
- Proven track record of driving performance improvements.
- Strong analytical and problem-solving skills.
Work Experience
TNSI
Supervisor (1 yr 1 mo)
Transaction Network Services Communications India Private Limited
Team Leader (1 yr 2 mos)
Beetel
Technical Support Executive (4 yrs 4 mos)
3i Infotech Ltd.
Data Entry Operator (1 yr 10 mos)
Education
Master's degree at Indira Gandhi National Open University
Bachelor of Education - BEd at Chaudhary Ranbir Singh University (CRSU), Jind
Bachelor of Arts - BA at University of delhi