Rahul Chourasiya

Operations Associate

Noida, Uttar Pradesh, India8 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Over 6 years of experience in customer support and team leadership.
  • Proven track record of driving performance improvements.
  • Strong analytical and problem-solving skills.
Stackforce AI infers this person is a Customer Support Leader with expertise in process training and team management.

Contact

Skills

Core Skills

Support ManagementBuilding Leadership TeamsTechnical SupportCommunication

Other Skills

New Hire TrainingExecutive TeamEnglishTeamworkEnterprise SupportProblem SolvingDifficult SituationsInterpersonal CommunicationEmployee RecognitionConflict ResolutionCustomer CommunicationEmployee Learning & DevelopmentLinkedIn LearningBody LanguageIntellectually Curious

About

Organized and result-oriented professional with over 6 years of experience in customer support, process training, and team leadership. Skilled in supervising teams, resolving customer queries, and streamlining workflows to meet organizational goals efficiently. Strong background in training development, CRM & helpdesk support, and data analysis with a proven track record of driving performance improvements and delivering projects within SLAs. Holding a Master’s degree in Political Science with specialization in International Relations & Public Policy, I bring strong analytical and problem-solving skills along with the ability to align business processes with strategic goals. Passionate about delivering exceptional customer experiences, enhancing team productivity, and contributing to organizational growth.

Experience

8 yrs 3 mos
Total Experience
2 yrs 5 mos
Average Tenure
1 yr 1 mo
Current Experience

Tnsi

Supervisor

Apr 2025Present · 1 yr 1 mo · Noida, Uttar Pradesh, India · Hybrid

Support ManagementNew Hire Training

Transaction network services communications india private limited

Team Leader

Apr 2024Jun 2025 · 1 yr 2 mos · Noida sec 62 · On-site

  • Leading a team with specific ways and adding ideas to reduce the work loads
Building Leadership TeamsExecutive Team

Beetel

Technical Support Executive

Dec 2019Apr 2024 · 4 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

Technical SupportExecutive Team

3i infotech ltd.

Data Entry Operator

Jan 2018Nov 2019 · 1 yr 10 mos · Noida, Uttar Pradesh, India

  • Data Entry Operator In Kotak Mahindra Bank Process, CASA, and Some Confidential Data Managing.
Communication

Education

Indira Gandhi National Open University

Master's degree — Political Science and Government

Jan 2022Jan 2024

Chaudhary Ranbir Singh University (CRSU), Jind

Bachelor of Education - BEd — Secondary Education and Teaching

Apr 2021Mar 2023

University of delhi

Bachelor of Arts - BA

Jan 2018Jan 2021

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