Urmila R

Operations Associate

Bengaluru, Karnataka, India7 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven leadership in customer service teams.
  • Expertise in team development and motivation.
  • Strong focus on customer satisfaction metrics.
Stackforce AI infers this person is a Customer Service Leader with expertise in team management and customer satisfaction in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceTeam LeadershipCustomer SatisfactionTeam ManagementCustomer SupportTeam Motivation

Other Skills

Support ManagementCustomer Service RepresentativesCustomer Service TrainingCustomer ExperienceCustomer AcquisitionTeam DevelopmentTeam MentoringDatabasesCustomer Follow-UpSocial MediaSocial Media CommunicationsSocial Media MarketingAccount ManagementCustomer RetentionBuilding Leadership Teams

Experience

7 yrs 1 mo
Total Experience
1 yr 9 mos
Average Tenure
--
Current Experience

Betterplace

Customer Service Team Lead

Nov 2019 – Jul 2023 · 3 yrs 8 mos · Karnataka, India · On-site

  • Seasoned professional experience in Team lead with a progressive career span of 7 + Years,
  • having extensive experience in operation and support, performance metrics, communication
  • and leadership skills to maintain the highest quality of the work.
Support ManagementCustomer Service RepresentativesCustomer ServiceTeam Leadership

Meesho

Senior Customer Service Associate

Jun 2018 – Oct 2019 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

  • Setting clear team goals
  • Delegating tasks and set deadlines for your
  • internal team
  • Should be responsible enough to manage
  • any issues with positive approach
  • Managing the day-to-day activities of the
  • team.
  • Monitor team performance and report on
  • metrics
  • Proven work experience as a team leader
  • Communicating team members and solving
  • issues
  • Motivating team to reach targets.
  • Resolving issues of Escalations
  • Worked in NPS date ( Net Promoter Score )
  • worked in social media
  • Customer satisfaction ( C sat )
  • Managing the day-to-day activities of the
  • team.
Customer ServiceCustomer Service TrainingCustomer SatisfactionTeam Management

Ola cab

Customer Support Associate

Jun 2015 – Sep 2016 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

  • Responsible for the leading team.
  • Communicating team members and solving
  • issues
  • Motivating team to reach targets
  • Interact with other Clients for smooth
  • processing
Customer ExperienceCustomer AcquisitionCustomer SupportTeam Motivation

Firstsource dialog solutions private limited

Customer Support Associate

Aug 2014 – Jun 2015 · 10 mos · Bengaluru, Karnataka, India · On-site

  • Responsible for the leading team.
  • Communicating team members and solving
  • issues
  • Motivating team to reach targets
  • Interact with other Clients for smooth
  • processing
Customer ServiceCustomer SupportTeam Leadership

Stackforce found 100+ more professionals with Customer Service & Team Leadership

Explore similar profiles based on matching skills and experience

Amit Rana

Amit Rana

Operation manager

at Amazon

Gurgaon, India11 yrs 1 mo exp
RS

Rahul Sharma

Founder of Webmark & Marketing Experts Pvt Ltd

at Webmark & Marketing Experts Pvt Ltd

Delhi, India17 yrs 1 mo exp
Business-to-Business (B2B)Sales Management
KA

K.Shabeer Ahmed

Sr Area Manager

at Anutone Acoustics Ltd

Chennai, India9 yrs 1 mo exp
Business DevelopmentSales
Amir Butt

Amir Butt

DC Manager/Manager Warehouse & Logistics

at Unilever

Faisalabad, Pakistan25 yrs 7 mos exp
Warehouse OperationsInventory Management
Matthew Bergeron-Wood

Matthew Bergeron-Wood

Vice President, Canadian Business Banking

at BMO

Laval, Canada12 yrs 8 mos exp
Manuj Khanna

Manuj Khanna

HRBP

at Paytm

Noida, India13 yrs 4 mos exp
HR Business Partnering
SANDEEP YADAV

SANDEEP YADAV

Senior Manager

at Snabbit

Noida, India14 yrs 7 mos exp
Fleet ManagementOperations Management
Onkar Singh

Onkar Singh

Sales Executive

at Link Composites Pvt Ltd

Goa, India10 yrs 3 mos exp