Michael Yeibio

Business Development Executive

Winnipeg, Manitoba, Canada3 yrs 11 mos experience

Highly Stable

Key Highlights

Proven track record in driving customer success.
Expertise in API development and technical enablement.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a SaaS and Cloud Computing expert with a strong focus on customer success and technical support.

Contact

Skills

Core Skills

Customer SuccessTechnical EnablementApi DevelopmentCross-functional CollaborationProduct DevelopmentB2b And B2c Relationship ManagementTechnical Support

Other Skills

Account ManagementProgram ManagementCustomer SupportIT LeadershipJavaScriptLAMP-stackOral CommunicationOperational ExcellenceSaaSCloud ComputingNetworkingCybersecurityTroubleshootingData AnalysisAgile Methodologies

About

Dynamic IT proffessional with extensive experience in SaaS product support, agile development, and cross-functional team collaboration. Adept at aligning technical strategies with business objectives, delivering innovative solutions, and fostering exceptional customer experiences. Known for driving growth by optimizing workflows, enhancing product capabilities, and mentoring diverse teams. With a strong foundation in APIs, Java-based platforms, and cloud technologies (AWS, Azure), I bring a customer-first mindset to every challenge. Passionate about leveraging data-driven insights to shape strategic roadmaps and achieve measurable outcomes. Seeking leadership opportunities to drive innovation and lead high-performing teams in fast-paced environments.

Experience

Eptura

2 roles

Technical Account Manager

Promoted

Apr 2025 – Present · 1 yr

As a Technical Account Manager, I serve as a strategic advisor and technical liaison for enterprise clients. ensuring successful adoption and long-term value of workplace solutions. My responsibilities include:
Customer Success & Engagement: Drive account health through success planning, renewal strategy, and executive-level reviews.
Technical Enablement: Guide clients through complex implementations such as SSO and UAT environments, troubleshoot configurations, and optimize platform performance.
⁃ Strateaic Collaboration: Partner with product, marketing, and customer success teams to align features with client needs and influence roadmap decisions.
Data-Driven Insights: Analyze adoption metrics and survey feedback to identify trends, mitigate risks, and deliver measurable outcomes.
Operational Excellence: Maintain strong internal alignment through regular stand-ups, cross-functional syncs, and proactive communication.

Account ManagementProgram ManagementCustomer SuccessTechnical Enablement

Senior Technical Lead

May 2022 – Apr 2025 · 2 yrs 11 mos

Gained in-depth expertise in Eptura's Workplace solutions, addressing customer pain points and optimizing value delivery.
Provided advanced support for APIs, webhooks, Java-based platforms, Azure Exchange, SSO, and IAM, ensuring seamless integration and performance.
Conducted application debugging and dynamic/static code analysis, resolving complex issues to improve reliability.
Collaborated with Sales, Product, Engineering, SecOps, and DevOps teams to enhance product capabilities and drive customer satisfaction.
Trained cross-functional teams on best practices, streamlining workflows and improving alignment on shared objectives.
Actively participated in bug triage discussions, contributing insights to improve feature design and roadmap execution.

Customer SupportIT LeadershipAPI DevelopmentCross-functional Collaboration

Prairie automotive finance

Business Owner

Jan 2015 – Jan 2020 · 5 yrs · Winnipeg, Manitoba, Canada · On-site

Led end-to-end product development for a LAMP-stack dashboard, enhancing KPI tracking and data-driven decision-making.
Managed cross-functional operations, including sales, customer service, and technical teams, to drive business growth.
Cultivated B2B and B2C relationships, leveraging insights to develop tailored solutions and improve customer experiences.
Balanced long-term strategic goals with day-to-day operations, focusing on process optimization and workforce management.

Customer SupportJavaScriptProduct DevelopmentB2B and B2C Relationship Management

Bell mts

Technical Support Specialist

Oct 2009 – Jan 2015 · 5 yrs 3 mos · Winnipeg, Manitoba, Canada

Delivered advanced technical support for managed services, including email hosting, web hosting, and network troubleshooting.
Acted as the primary escalation point for Senior level support, ensuring timely resolution of complex technical challenges.
Engaged with customers across multiple communication channels to address needs and maintain satisfaction.

Oral CommunicationOperational ExcellenceTechnical Support