Sep 2018 – Sep 2022 · 4 yrs · Mumbai, India

• Job responsibilities included:
• Processing daily Global Reports of PO’s, Products & Projects.
• Auditing of opportunity metadata in OSvC.
• Updating territory assignment to sales rep.
• Auditing & updating projects due for closure.
• Communicating the contract closure with customers & sales reps.
• Conducting multiple business process audits to ensure data integrity in CRM and other related
• systems.
• Auditing Invoice Report for Provisioning Ops and uploading data in to Project Tracker.

Aug 2010 – Aug 2018 · 8 yrs · Mumbai, India

• Job responsibilities included:
• Processing and conversion of raw marketing data as effective Sales/Business intelligence.
• Maintain and manage SFDC hygiene by ensuring that data quality is actively managed and appropriate
• action is taken where required (cleaning account, opportunity, contact and activities related data and
• deduplication and merging of accounts in SFDC)
• Ensure cleaning, data accuracy, standardization and de-duplication processes are in place.
• Managing team to enrich data in Salesforce.com with additional information available through public
• sources like company and research websites.
• Set up new starters and disable departing employees globally and also managing role, role hierarchy
• and profiles in Salesforce. Also setting up new starters on different instances globally.
• Managing Co-lead process – a bonus/incentive programme for client operations team which involves
• tracking the leads referred by the team and calculating and approving their bonus once the lead is
• reached to closed won opportunity.
• Auditing and approving training sessions done by the client ops globally in Report Central system.
• Managing the day to day running of the sales process and marketing activities to assist sales team with
• support around data, systems and process.

Feb 2008 – Jun 2010 · 2 yrs 4 mos · Mumbai, Maharashtra, India

• Job responsibilities included:
• Entering coupon details into the system correctly and within the deadline.
• Heading a team of ten data entry operators.
• Running a quality check on details entered by the team.
• Transferring PDF reports into Excel format and feeding in the system.
• Training new staff on the data entry process, online system as well as communication etiquettes.
• Recruiting new staff for team by conducting first round of operational interviews.

Feb 2005 – Dec 2007 · 2 yrs 10 mos · Mumbai, Maharashtra, India

• Job responsibilities included:
• Receiving customer applications and processing the data.
• Entering accurate customer information into the system.
• Training new staff on basic process and providing team with feedback on quality of work.
• Running credit searches in the system for applicants.
• Blocking credit card accounts based on customer requests, as per company policy or when a customer
• would file for bankruptcy.
• Handled a Debt Management process that involved accepting proposal amounts from DM agencies
• and administration of accounts which were no longer part of Debt Management.

Apr 2002 – Jan 2005 · 2 yrs 9 mos

• Job responsibilities included:
• Organising events for clients.
• Coordinating with team and providing support in managing events.
• Making daily team-progress reports for supervisors.
• Providing feedback to team on quality and progress of work.
• Air Tickets & Hotel Booking