Sheetu Ahuja

Operations Associate

India18 yrs 6 mos experience

Key Highlights

Stackforce AI infers this person is a leader in EdTech operations with expertise in managing large teams and high-stakes examinations.

Divisional ManagementLeadership

Problem SolvingcreativityMicrosoft ExcelData AnalysisTeam Building

18 yrs 6 mos

Total Experience

3 yrs 2 mos

Average Tenure

2 yrs 6 mos

Current Experience

2 roles

Promoted

Apr 2025 – Present · 1 yr 1 mo

Overseeing operations for assessment development, test administration, proctoring, and scoring for a global leader in education testing. Leading a dedicated team at client’s Global Capability Center(GCC) set up by Firstsource, ensuring seamless delivery of high quality services.
Responsible for content and expert operations at scale, from item development to management to test administration. Managing and Leading a team of 300+ FTEs and 250+ Gig workers from different teams including Assessment Developers, Psychometric Analysts, Data Analysts, Quality Analysts, Scorers and Proctors.

Divisional ManagementProblem SolvingcreativityMicrosoft ExcelData AnalysisTeam Building+1

Oct 2023 – Mar 2025 · 1 yr 5 mos

Mar 2023 – Oct 2023 · 7 mos

Led and guided teams, fostering a culture of collaboration and high performance.
Directed governance and management of high stake exams like JEE Mains.
Developed and executed a comprehensive strategic plan to enhance operational excellence, ensuring seamless delivery of examinations to a diverse audience.
Offered agile support to the candidates, proactively addressing challenges in alignment with the strategic goal of uninterrupted exam operations.
Facilitated Swift escalation and mitigation of operational and technical issues, contributing to seamless exam delivery.
Nurtured and sustained collaborative relationships with internal, external stakeholders and vendors.

LeadershipcreativityTeam BuildingMicrosoft ExcelDivisional ManagementProblem Solving