Mar 2024 – May 2025 · 1 yr 2 mos · Remote

• Pact is a design-led agency that built a reputation for delivering exceptional e-commerce experiences for some of the biggest DTC brands in North America. After years of operating at Square and MetaLab scale, bringing that level of operational rigour into a smaller, faster-moving creative agency was the challenge.
• Serving as chief of staff to the CEO, I owned key internal operations: built the hiring process from scratch, established delivery accountability across both the design and engineering teams, and helped put in place the operational rhythm that lets a small agency punch above its weight without losing what makes it good.
• Beyond operations, I managed the design and development teams day to day. The full picture of what that actually means: performance conversations, accountability, professional growth, and the harder calls that come with running a team in a fast-moving environment. The technical skills were already there. Building the professional foundation around them was the interesting part.

Sep 2021 – Mar 2024 · 2 yrs 6 mos

• Square’s biggest strategic bet during my time there was transitioning from an ecosystem of loosely connected products into a unified platform. The Orders API was the backbone of that shift, designed to power every Square product and enable true omnichannel commerce across the company.
• The Orders team sat at the center of it all, and I led design as a peer to the Head of Product and Head of Engineering, with shared accountability for one of the company’s top strategic priorities.
• My job was to lead the design team responsible for building the foundation that every other team at Square could design and build on top of. That meant deep partnership across literally every product team in the company, close collaboration with engineering and design systems, and the kind of cross-functional coordination that becomes its own full-time discipline at that scale.
• The work spanned three interconnected surfaces. Order Manager started as something quickly spun up during the pandemic to handle curbside and delivery. We turned it into a full omnichannel order management system handling retail, full service restaurants, quick service restaurants, online orders, and appointments. Checkout saw continuous improvements shipped across the platform. And we built an entirely new reporting experience from the ground up.
• The hardest part was bringing together teams that had spent years operating independently and aligning them around a shared foundation. The stakes were real, the complexity was real, and shipping anything required getting a lot of people pointing in the same direction.

Dec 2019 – Sep 2021 · 1 yr 9 mos

• MetaLab is one of the most respected product design studios in the world. Named one of Fast Company’s Most Innovative Companies, the studio has shipped over 475 products including 24 unicorns, used by more than 2 billion people. Clients have included Slack, Google, Apple, Uber, Amazon, Nike, Coinbase, and Headspace, among many others.
• At Director level, the job was developing people, not doing the work myself. I co-led an 80-person design team alongside other Design Directors, with Design Leads as my direct reports. The work was helping them grow into the full version of what they were capable of: sharper craft, stronger client relationships, better judgment under pressure. I drove design team operations and strategy, collaborated with Client Partnerships on pitching and scoping engagements, and made sure the team was evaluated, supported, and set up to do their best work. Building the leadership layer that let the team scale without losing the craft standards MetaLab was known for.

Jan 2018 – Dec 2019 · 1 yr 11 mos

• As Design Lead I owned client engagements end to end. Creative direction, client relationship, team performance, and the quality of everything that shipped. From the first strategy session to final delivery, I was accountable for all of it.
• The design work spanned every phase of production: strategy, research, insight gathering, wireframing, visual design, and prototyping. I presented work and major milestones directly to clients and senior stakeholders, navigated feedback, pushed back when direction wasn’t right, and made the judgment calls that kept projects moving without compromising the work. MetaLab’s craft standard was genuinely uncompromising. Every pixel considered, every decision defensible. Maintaining that under real project pressure was a constant discipline.
• On the team side, I managed and coached the product designers on my projects day to day: running design critiques, giving feedback, developing their skills, and creating the kind of environment where people did their best work. I led by example, contributing real design work while guiding the team rather than dictating to it.
• The cross-functional piece was equally demanding. I worked closely with Client Partners on scoping and estimating new engagements, collaborated with Project Managers and Engineers throughout delivery, and partnered with Design Directors to make sure the work met the bar.
• I also contributed to broader design team initiatives alongside other Design Leads and Directors, improving process, raising standards, and building the institutional knowledge that keeps a large creative team cohesive.

Oct 2015 – Feb 2018 · 2 yrs 4 mos

• MetaLab was where I learned what uncompromising craft actually looks like in practice. Working with some of the best designers in the world, on products for companies like Slack, Google, Apple, and Uber, the expectation was simple: do exceptional work, every time, without exception.
• As a Product Designer I was responsible for the full design process on client engagements: strategy, research, wireframing, visual design, prototyping, and everything in between. The work required both speed and quality, and the two were never treated as a tradeoff. Shipping fast while caring deeply about every detail was just how things were done.
• The product thinking was just as important as the pixels. Understanding the problem, the user, and the business context well enough to make smart decisions quickly. Knowing when to explore and when to commit. Building that muscle at MetaLab, on that caliber of work, set the foundation for everything that came after.

Sep 2013 – Oct 2015 · 2 yrs 1 mo · Montreal

• In 2013, the on-demand economy was just finding its footing. Uber was two years old. Airbnb was still an idea most people thought was crazy. Breather was betting that the same model could work for physical space: beautiful, private rooms you could book and unlock from your phone in seconds. The idea sounds simple now. At the time it was genuinely new.
• I was the first design hire, joining at pre-seed and staying through Series B. The job was everything: iOS, Android, and web apps, brand identity, design system, product roadmaps, usability testing, and design sprints. The product wasn’t just digital either — I worked closely with the interior design team to make sure every physical touchpoint matched the app experience. I answered customer service calls. When you are the only designer, you own all of it.
• In the early days I was in the room for business decisions too. Watching how fundraising worked, how growth strategy got made, how a founding team thinks about markets and expansion.
• Design was never a service function at Breather. It was how the company communicated its value and differentiated itself in a category it was inventing. That lesson has informed every job since.
• As the company grew from 8 people to nearly 100, so did my role. What started as solo IC work expanded into building and leading the design team, backed by funding from Peter Thiel’s Valar Ventures and Menlo Ventures, growing to 500+ spaces across 10 global cities. Going from first hire to design leader while the product and the business were still being figured out was one of the most formative experiences of my career.

Sep 2011 – Aug 2013 · 1 yr 11 mos · Metropolregion Montreal

• Locomotive is a Montreal-based interactive agency that has won Awwwards Agency of the Year seven times. The work has always been about pushing what the web can do, not just what it looks like.
• Under the guidance of the Art Director, I owned the full design process across web and interactive projects for international brands and non-profits: concept, visual design, motion, animation, interaction design, and responsive layouts. This was hands-on craft work at a studio where the technical bar was genuinely high.
• Designing interactions meant thinking in motion, transitions, and browser behaviour, then working closely with developers to make sure what was designed actually shipped the way it was intended. No handoff and hope. You stayed in it until it was right.
• I worked closely with clients, business development, and engineering teams, directing and driving the visual experience across social, mobile, and responsive web applications. It was an early education in what it means to design for the medium rather than just on top of it.

Jun 2011 – Oct 2011 · 4 mos · Montreal und Umgebung, Kanada

• Designed and developed a variety of web-based, social and WordPress websites and applications.

Dec 2010 – Jun 2011 · 6 mos · Großraum New York City und Umgebung

• Responsible for creating digital experiences for a variety of brands.