Apr 2023 – Oct 2025 · 2 yrs 6 mos

• Onboarding: Managed high-volume remote and onsite onboarding, ensuring completion of documentation, I-9/E-Verify, background checks, orientation, and compliance training with focus on a seamless employee experience.
• Offboarding/Stay Interviews: Conducted exit and stay interviews, analyzed feedback, and presented insights and recommendations to Executives to enhance retention and engagement.
• Corporate Wellness Program: Built and launched a wellness program from inception to implementation with quarterly initiatives, educational sessions, contests, and raffles promoting well-being.
• Leaves of Absence/ADA: Guided employees and processed all ADA and leave requests (FMLA, Short-Term Disability, Parental Leave) ensuring compliance with federal and state laws.
• Benefits Administration: Administered employee benefits, including life event processing, COBRA, and resolution of general inquiries.
• Workers’ Compensation: Managed injury reporting through claim resolution, partnering with carriers and internal stakeholders to ensure safe, timely return-to-work outcomes.
• Payroll: Partnered with Payroll leadership to maintain accurate and timely semi-monthly processing through precise timekeeping and data review.
• Compensation: Maintained job descriptions and worked with external consultants to support salary structure design and job grading, fostering internal equity and market competitiveness.
• Learning & Development: Managed the LMS, assigned learning plans, and tracked completion of quarterly compliance and role-based training across all teams.
• General: Supported end-to-end recruiting operations, oversaw full-spectrum employee relations, spearheaded recognition programs, and processed employment background and credit verifications in accordance with EEOC, FCRA and related state and federal regulations. Served as a resource for employees on all HR-related questions.

Apr 2021 – Apr 2023 · 2 yrs

Sep 2020 – Apr 2021 · 7 mos

Aug 2018 – Sep 2020 · 2 yrs 1 mo

Aug 2018 – Dec 2024 · 6 yrs 4 mos · St Augustine, FL

• Family-run business offering wholesale/white labeled CBD Transdermal Patches. Businesses are able to choose from full spectrum, broad spectrum, isolate and/or customized patches in a variety of strengths, sizes, and packaging.

May 2016 – May 2018 · 2 yrs

• Provided support to all functional divisions of the Human Resources Department: HR Business Partners, Talent Acquisition, HRIS, Payroll and Training & Development. Administered a high volume, extraordinary new employee on-boarding process from beginning to end. This entailed confirming all paperwork, I9 documentation and background check items were completed in a thorough and timely fashion. Conducted frequent exit interviews and assisted with weekly new hire orientation classes for up to 20 new employees. Completed employment verifications and provided assistance during annual benefits enrollment. Delivered ongoing HR guidance to all employees at our 110+ centers. Acted as the team leader for our quarterly company newsletter.

Jan 2013 – May 2016 · 3 yrs 4 mos

• Oversaw and helped to manage the implementation of all activities within the Medical Affairs department. This included the coordination of training classes for all our non-surgical, cosmetic services and the adherence of specific medical protocols. Managed the sample product process for many injectable events in the field. Maintained vendor relationships with our numerous pharmacies to ensure each center had easy access to the prescriptions that were needed. Other responsibilities included overseeing the required licenses for each NP/RN, updating a wide array of forms/training manuals and ensuring invoices were paid promptly.

Oct 2011 – Dec 2012 · 1 yr 2 mos · The Villages, FL

• Family-run online coupon website for free coupons in The Villages and surrounding communities. Coordinated online coupons for merchants that advertised on our website. Sales, design/creation of online coupons, updated pertinent information in our proprietary CMS, produced email blasts, daily posts to social media pages, attended Chamber of Commerce business networking events, advertised to potential businesses/customers and kept status reports up to date. After continually perfecting our website, we were approached by another well-known online Villages business who offered to buy ours. My family felt it was too good an offer not to sell.

Jan 2011 – Sep 2011 · 8 mos · Pawtucket, RI

• Prioritized projects by interfacing with key marketing personnel. Developed and implemented milestone schedules based on deadlines and overall workload. Analyzed account workload in terms of project quantity, complexity and deliverable due dates to predict and avoid bottlenecks. Communicated project status to all involved parties verbally and in the form of daily job lists and weekly status meetings. Ensured that all parties had approved communication materials at each stage of creative development and production by circulating creative folders and obtaining sign-offs. Processed new project requisitions and assigned job numbers.

Sep 2007 – Sep 2010 · 3 yrs · Farmington, CT

• Managed marketing communications programs. Supervised each project's various phases of production, starting with the initial job request and continuing through to the completion and delivery/shipping of all work. Organized and monitored artists’ daily workloads. Proprietary Clients & Profits software was used, so that at any given time, the status of a particular job could be determined. Created production schedules and coordinated status meetings with multiple departments

Feb 2006 – Aug 2007 · 1 yr 6 mos · Farmington, CT

• Ensured that client needs were met accurately and on time by marshaling the in-house progression of a campaign. Acted as a liaison between the Creative department, Traffic department and Production department. Projects spanned a broad range of marketing activities.