May 2024 – Sep 2025 · 1 yr 4 mos · Goma, North Kivu, Democratic Republic of the Congo · Hybrid

• Systems Engineer (IT Management Focus)
• Mont Gabaon Airlines | 2024
• Supported IT infrastructure and strategic systems for one of the nation’s largest airlines, blending technical engineering with operational leadership.
• 1. IT Infrastructure & Systems Scalability
• Managed on-premise/cloud hybrid infrastructure (VMware, Azure) supporting daily flight operations, cargo tracking, and real-time reservation systems (TTI, Go7).
• Upgraded legacy network architecture to Cisco SD-WAN, reducing latency for booking systems by 35%.
• 2. Cybersecurity & Compliance
• Led ISO 27001 certification, implementing endpoint detection (EDR) and zero-trust access controls for passenger PII and flight manifests.
• Reduced cybersecurity incidents by 50% via quarterly penetration testing and IATA-aligned staff training programs.
• 3. Cross-Functional System Integration
• Integrated, with the OPS team, AWS IoT Core for real-time aircraft health monitoring, enabling predictive maintenance and cutting unscheduled downtime by 30%.
• Streamlined cargo revenue management by automating AWB (Air Waybill) data sync between SITA and our ERP systems.
• 4. Technical Leadership & Team Development
• Mentored junior devs in DevOps practices (GitLab CI/CD) and incident response protocols.
• Collaborated with aviation regulators to align IT disaster recovery plans with ICAO Annex 6 standards.
• 5. Vendor & Budget Oversight
• Negotiated savings in SaaS licensing Microsoft 365, Go7 TTInterractive and AWS reserved instances.
• Directed $36K hardware refresh program for airport kiosks and crew tablets, improving SLA compliance by 60%.
• 6. Innovation & Process Optimization
• Piloted AI-driven chatbots (Python/NLP) for passenger post flight review

Apr 2022 – Mar 2024 · 1 yr 11 mos · On-site

• Transitioned to full-stack web development, building systems to optimize repair workflows, client device monitoring, and operational analytics. Key contributions:
• 1. Web Application Development
• Maintained pulse.com and erp.com modules for repair tracking, payment processing, and real-time device health monitoring (95% uptime SLA)
• Developed APIs to sync field repair data with client control units, reducing manual reporting errors.
• 2. ERP System Integration
• Seployed SAP ERP with features for inventory management, employee stock movement tracking, and automated audit logs.
• Migrated legacy workflows to RESTful APIs, cutting order fulfillment delays
• 3. System Monitoring & Analytics
• Built dashboards (React/Node.js) to visualize device health metrics, enabling proactive maintenance and cutting client downtime
• Integrated IoT sensor data from control units into SQL warehouses for predictive failure analysis.
• 4. Collaboration & Infrastructure
• Streamlined repair team workflows via a custom task assignment system, reducing ticket resolution time
• Managed Office 365 integrations (Azure AD, Exchange Online) and hybrid email servers for 200+ users.
• 5. Technical Leadership
• Led code reviews for mission-critical modules (payment processing, inventory APIs).
• Mentored junior engineers on CI/CD best practices using Jenkins and Docker.

Mar 2020 – Apr 2022 · 2 yrs 1 mo · On-site

• Electronic Engineer
• BBOXX | 2020
• Focused on solar energy systems development, firmware engineering, and streamlined maintenance processes
• Key contributions:
• 1. Solar System Development & Electronics
• Designed and prototyped PCB-based solar charge controllers and battery management systems (BMS) for off-grid energy solutions.
• Optimized power efficiency through component-level analysis of inverters, MPPT trackers, and IoT-enabled sensors.
• 2. Firmware & Low-Level Coding
• Developed firmware in embedded C/C++ for ARM Cortex-M microcontrollers, integrating drivers for solar array voltage/current monitoring.
• Built machine control algorithms for lithium-ion battery charging/discharging cycles, reducing cell degradation
• 3. Repair & Maintenance Streamlining
• Worked on standardized diagnostic protocols for solar hardware faults,
• Automated firmware update workflows via CAN bus, enabling remote patching for deployed systems.
• 4. Testing & Compliance
• Conducted EMI/EMC testing on solar inverters to meet IEC 62109 and FCC Part 15 standards.
• 5. Cross-Functional Collaboration
• Partnered with software teams to integrate Pulse RTU protocols for cloud-based solar performance analytics.
• Trained field technicians on using custom diagnostic tools to troubleshoot PCB and firmware issues.
• 6. Process Innovation
• Pioneered a modular repair framework, reusing 60% of components from faulty units to reduce e-waste.
• Maintenance repair guideliness adopted company-wide, standardizing repairs process

Jan 2018 – Feb 2020 · 2 yrs 1 mo · Kinshasa, Democratic Republic of the Congo · On-site

• IT Manager | Courage Service Aviation
• Specialized in aviation freight logistics and travel ticketing systems.
• 1. IT Infrastructure & Systems Management
• Spearheaded maintenance of hybrid (on-premise/cloud) infrastructure supporting 24/7 freight tracking and flight ticket reservations.
• Managed aviation-specific software: Amadeus GDS, TTI, GO7, CargoWise freight platforms, and IATA-compliant CRM tools
• 2. Software Systems & Integration
• Customized cargo management systems for real-time weight/route optimization in compliance with aviation safety standards.
• Integrated payment gateways (PCI-DSS compliant) and e-signature solutions for ticket sales contracts.
• 3. Cybersecurity & Compliance
• Designed access controls for sensitive data (passenger PII, freight manifests) adhering to GDPR and aviation regulations.
• Conducted quarterly phishing simulations and security audits;
• 4. Technical Support & Team Collaboration
• Provided L3 support for 20+ staff across 3 global offices, resolving network/VoIP issues impacting cargo booking SLAs.
• 5. Trained non-technical teams on secure document sharing for airway bills and embargoed shipping protocols.
• 6. Vendor & Budget Management
• Negotiated contracts with SaaS providers (40% cost reduction for GDS licensing, TTI) and hardware vendors.
• Reduced IT downtime by 75% via proactive server monitoring and disaster recovery planning.
• 7. Process Optimization & Innovation
• Automated freight invoice generation using Python scripts, cutting processing time by 50%.
• Introduced mobile apps to access real-time cargo manifests/ticket sales data offline.

Jul 2017 – Dec 2017 · 5 mos · Goma, North Kivu, Democratic Republic of the Congo · On-site

• Technical Support – Helping troubleshoot hardware, software, and network issues.
• Software Development – Assisting in coding, testing, and debugging applications.
• System Maintenance – Supporting IT teams in managing servers, databases, and cloud services.
• Data Analysis – Working with teams to analyze network performance, customer data, or cybersecurity trends.
• Project Assistance – Contributing to IT projects like system upgrades, digital transformation, or IoT solutions.
• Documentation – Preparing reports, manuals, and process guides.