Shaah Abiir AL-Khalid — CEO

I am an accomplished 𝗦𝗲𝗻𝗶𝗼𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗧𝗿𝗮𝗶𝗻𝗲𝗿, 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗮𝗻𝗱 𝗠𝗲𝗻𝘁𝗼𝗿 with over 13+ years of industry experience, focused on helping individuals and organizations maximize the value of their ServiceNow investments through practical, outcome-driven enablement. As a Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD), I bring strong expertise in ITIL and IT Service Management, with a specialization in ServiceNow ITOM, particularly Discovery and CMDB. My technical background spans ServiceNow administration, development, advanced scripting, workflow automation, integrations, with an emphasis on scalability, best practices, and real-world applicability. Over the course of my career, I have successfully delivered 𝟴𝟵+ 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀 𝗳𝗼𝗿 𝟲𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝗴𝗹𝗼𝗯𝗮𝗹𝗹𝘆, supporting both corporate and retail audiences. Each program has been carefully tailored to organizational goals and learner maturity, combining hands-on labs, scenario-based exercises, and interactive discussions to drive effective platform adoption and operational excellence. Beyond enterprise training, I am deeply committed to 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗰𝗮𝗿𝗲𝗲𝗿 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁. I guide learners and professionals across the complete ServiceNow journey—from foundational learning and certification strategy to advanced implementation readiness. 𝗜 𝗵𝗲𝗹𝗽 𝘀𝗶𝗺𝗽𝗹𝗶𝗳𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 concepts and provide practical solutions across configuration, scripting, workflows, and integrations, ensuring knowledge translates into market-ready skills. A core part of my work involves 𝗰𝗮𝗿𝗲𝗲𝗿 𝗺𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀. I provide personalized support through resume reviews, role-based career planning, mock interviews, and technical assessments for ServiceNow roles such as administrator, developer, consultant, and architect. I actively support professionals transitioning from certifications into internships, freelancing, or full-time roles. I am passionate about 𝗰𝘂𝗿𝗿𝗶𝗰𝘂𝗹𝘂𝗺 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁, 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀, 𝗮𝗻𝗱 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗼𝘁𝗵𝗲𝗿𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲. I believe true ServiceNow success lies not just in certifications, but in the ability to confidently apply skills to real-world challenges. I welcome opportunities to #connect, #collaborate, and #contribute to #ServiceNow training, mentoring, and implementation initiatives.

Stackforce AI infers this person is a SaaS training and consulting expert with a focus on ServiceNow solutions.

Location: Pune, Maharashtra, India

Experience: 16 yrs 2 mos

Skills

Servicenow
Training Program Development
Custom Application Development

Career Highlights

Delivered 89+ customized ServiceNow training programs globally.
Guided professionals in their ServiceNow career transitions.
Recognized for excellence in training delivery and client satisfaction.

Work Experience

HackNow

Managing Director & Chief Momentum Officer (9 yrs 3 mos)

Mindtree

ServiceNow Developer & Consultant (3 yrs 11 mos)

Vedantu

Associate Corporate Trainer (3 yrs)

Education

Middle School Diploma at ICSE

Bachelor of Technology - BTech at Kolhan University, Chaibasa

Shaah Abiir AL-Khalid

CEO

Pune, Maharashtra, India16 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Delivered 89+ customized ServiceNow training programs globally.
Guided professionals in their ServiceNow career transitions.
Recognized for excellence in training delivery and client satisfaction.

Stackforce AI infers this person is a SaaS training and consulting expert with a focus on ServiceNow solutions.

Contact

Skills

Core Skills

ServicenowTraining Program DevelopmentCustom Application Development

Other Skills

IT Service ManagementTeam LeadershipTraining DeliveryClient EngagementServiceNow AdministrationJavaScriptREST APIsWorkflow OptimizationTraining ManagementCorporate EducationScriptingscriptStaff TrainingTeachingEmployee Training

About

Experience

16 yrs 2 mos

Total Experience

5 yrs 4 mos

Average Tenure

9 yrs 3 mos

Current Experience

Hacknow

Managing Director & Chief Momentum Officer

Jan 2017 – Present · 9 yrs 3 mos · Remote

In my role as Chief Momentum Officer and Managing Director at HackNow, I am responsible for driving strategic growth and innovation within the organization while overseeing our comprehensive ServiceNow training and consulting services.
Key Responsibilities:
Strategic Leadership: Lead the development and execution of HackNow’s strategic initiatives, ensuring alignment with our mission to deliver exceptional ServiceNow solutions to clients across various industries.
Training Program Development: Design and implement customized training programs that address the specific needs of our clients, covering areas such as ServiceNow Administration, ITSM, ITOM (Discovery & CMDB), and Advanced ServiceNow Scripting.
Client Engagement: Foster strong relationships with clients, understanding their unique challenges and providing expert guidance to help them effectively leverage ServiceNow capabilities for improved business outcomes.
Team Management: Oversee a team of skilled trainers and consultants, providing mentorship and support to ensure high-quality service delivery and client satisfaction.
Performance Evaluation: Monitor and assess the effectiveness of training programs and consulting services, utilizing feedback to continuously refine our offerings and enhance client experiences.
Achievements:
Successfully led the delivery of over 110 training sessions, empowering participants from diverse organizations, including Mercedes ,Reebok,Nike,IBM,Salesforce,Accenture,Deloitte,Capgemini,SAP, to optimize their ServiceNow implementations.
Played a pivotal role in driving HackNow’s growth, resulting in revenue growth, client acquisition, or market expansion and team expansion.
Recognized for fostering a culture of innovation and collaboration within the team, leading to the development of new training methodologies and service offerings.

IT Service ManagementTeam LeadershipServiceNowTraining Program Development

Mindtree

ServiceNow Developer & Consultant

Jan 2013 – Dec 2016 · 3 yrs 11 mos · United Kingdom · Remote

As a ServiceNow Developer, I specialized in creating, customizing, and integrating ServiceNow solutions to meet clients’ business requirements.
Custom Application Development: Built custom ServiceNow applications to address unique business needs, including new tables, forms, and workflows.
Integration Projects: Integrated ServiceNow with external systems via REST APIs, enabling seamless data exchange and process automation.
Workflow Optimization: Automated repetitive processes using scripting (JavaScript and Glide API) to save time and improve efficiency.
Performance Enhancement: Optimized performance by debugging and resolving complex issues within existing ServiceNow configurations.
Collaboration: Worked closely with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

ServiceNowServiceNow AdministrationCustom Application Development

Vedantu

Associate Corporate Trainer

Jan 2009 – Jan 2012 · 3 yrs · India · Remote

In my role as an Associate ServiceNow Trainer and Consultant at Vedantu, I was responsible for designing and delivering high-quality training programs focused on ServiceNow solutions. Leveraging my extensive experience in IT Service Management and ServiceNow ITOM, I developed tailored curricula that addressed the unique needs of our clients, ensuring effective knowledge transfer and practical application.
Key Responsibilities:
Developed and delivered comprehensive training sessions on ServiceNow Administration, ITSM, ITOM (Discovery & CMDB), and Advanced ServiceNow Scripting for diverse audiences, including corporate clients and retail participants.
Collaborated with cross-functional teams to identify training needs and create customized training solutions that aligned with organizational goals.
𝗖𝗼𝗻𝗱𝘂𝗰𝘁𝗲𝗱 𝗼𝘃𝗲𝗿 𝟱𝟬+ 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀, 𝗯𝗼𝘁𝗵 𝘃𝗶𝗿𝘁𝘂𝗮𝗹𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻-𝗽𝗲𝗿𝘀𝗼𝗻, 𝗳𝗼𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗮𝗻 𝗲𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁 𝘁𝗵𝗮𝘁 𝗲𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲𝗱 𝗽𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝗻𝘁 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲.
Provided ongoing support and mentorship to participants, helping them to effectively implement ServiceNow solutions and optimize their use of the platform.
Evaluated training effectiveness through feedback and assessments, continuously refining training materials and methodologies to enhance learning outcomes.
Achievements:
Successfully trained 1151 participants from various organizations, including TechM, Mercedes, Goldman Sachs, leading to improved ServiceNow adoption and operational efficiency.
𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗳𝗼𝗿 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗰𝗹𝗶𝗲𝗻𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗻𝗴 𝘁𝗼 𝗩𝗲𝗱𝗮𝗻𝘁𝘂’𝘀 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝘀 𝗮 𝗹𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀.