Monika Hooda — Business Development Executive

A qualified Professional with more than 10 years of experience in areas of Project management, Operations management, Vendor Management, Quality Analysis, Financial Operations, Banking operations, Risk Management, Banking Alliance, Compliance and Merchant Due diligence. Looking after Merchant engagement cycle starting with merchant due diligence, activation, onboarding, Reconciliation, settlement & query resolution. Built & maintain operational processes to ensure delivery and managing TAT. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Ensure that all operational processes are correctly documented in SOPs (Standard Operating Procedures) and have built in control assessments to review their effectiveness. Assess the risk of the category and nature of business of the merchant. Working closely with other teams (Tech, Finance, Farming, Sales) on process development & issue resolutions. First point of contact for Escalation, TAT/SLA Management. Responsible for managing Banking relationship for smooth running of business. Handling banking and payment options related issues of merchants. Working on several projects- Preparing guidelines for reviewing the merchant application, Nodal Management, Multi currency activation, bank Quality control of all BAU activities. Team performance management, capacity Planning and recruitment. People management - Training, Employee engagement and attrition management.

Stackforce AI infers this person is a Fintech specialist with extensive experience in banking operations and merchant onboarding.

Location: Gurgaon, Haryana, India

Experience: 16 yrs 6 mos