Ben G.

Operations Associate

United Kingdom12 yrs 2 mos experience
Highly Stable

Key Highlights

  • Delivered VoIP solutions for a major football club.
  • Implemented CI/CD practices for improved project delivery.
  • Adept at managing 2nd and 3rd line IT support issues.
Stackforce AI infers this person is a Telecommunications and IT Support Specialist with strong project management capabilities.

Contact

LinkedIn

Skills

Core Skills

Technical SupportCoachingIt Hardware SupportNetwork EngineeringTeam ManagementCommunication

Other Skills

Account ManagementAppointment SchedulingNew Business DevelopmentMicrosoft Entra ID3rd Line SupportProgram ManagementCustomer Satisfaction (CSAT)IT EscalationTeam Leadership2nd Line IT SupportNetwork AdministrationFirewall ManagementCyber SecurityPAT TestingElectrical Equipment Testing

About

Watch this space

Experience

12 yrs 2 mos
Total Experience
3 yrs 11 mos
Average Tenure
4 mos
Current Experience

Shearwell data ltd

IT Support & Infrastructure Engineer

Dec 2025 – Present · 4 mos · Wheddon Cross, England, United Kingdom · On-site

Qss it solutions

2 roles

Technical Team Lead

Promoted

Feb 2024 – Dec 2025 · 1 yr 10 mos · On-site

  • Team leader for the IT Technical Support Team.
  • Key achievements:
  • Delivered and maintained 50+ seat VoIP solution to a League One football club
  • Implement CI/CD development practices.
  • Working on 3rd line technical issues, project and professional services delivery.
Technical SupportCoaching

IT Support Engineer

May 2022 – Feb 2024 · 1 yr 9 mos · On-site

  • IT Support Engineer at Qss IT, an MSP, specializing in Microsoft 365, UC Technologies, and general IT support. Adept at extensive troubleshooting, managing 2nd and 3rd line support issues, and delivering and managing IT projects to enhance operational efficiencies.
IT Hardware SupportNetwork Engineering

Need more time ltd

2 roles

Business Administration - Team Leader

Promoted

Aug 2021 – May 2022 · 9 mos · Whitstable, England, United Kingdom

Account ManagementTeam Management

Business Administrator

Jun 2017 – Aug 2021 · 4 yrs 2 mos · Whitstable, England, United Kingdom

CommunicationAppointment Scheduling

Ethos communication solutions ltd

Account Manager

Feb 2014 – Jun 2017 · 3 yrs 4 mos · City of London, United Kingdom · On-site

  • Helping our customers to find a Unified and bespoke solution to their communication requirements; covering both Print, Voice and Data.
CommunicationNew Business Development

Education

The Open University

Bachelor of Science - BS — Computer Science

Jan 2019 – Oct 2025

Community College Whitstable

Jan 2006 – Jan 2013

Stackforce found 100+ more professionals with Technical Support & Coaching

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