Merna Mostafa

Operations Associate

Dubai, United Arab Emirates3 yrs experience

Key Highlights

  • Mass Communication graduate with practical customer service experience.
  • Skilled in event planning and execution across multiple organizations.
  • Fluent in Arabic and English, enhancing communication effectiveness.
Stackforce AI infers this person is a Customer Service and Event Management professional with a focus on communication and problem-solving.

Contact

Skills

Core Skills

Customer ServiceEvent Management

Other Skills

CommunicationEvent PlanningEnglishPressure HandlingProblem SolvingActive ListeningTeamworkHard workerTeam Leadership

About

A Mass Communication graduate from Alexandria University, with over a year of experience as a Customer Service Representative at TP, where they supported customers with problem-solving and active listening skills. Previously worked as an Event Organizer at Jesuit Cultural Center and Alexandria Bibliotheca, contributing to planning and executing various events. Skilled in communication, pressure handling, and delivering customer satisfaction, with fluency in Arabic and English. Passionate about leveraging media and communication expertise to foster meaningful interactions and effective solutions.

Experience

3 yrs
Total Experience
1 yr
Average Tenure
--
Current Experience

Tp

2 roles

Customer Service Representative

Nov 2024Nov 2025 · 1 yr · On-site

CommunicationEvent PlanningCustomer Service

Customer Service Representative

Nov 2024Nov 2025 · 1 yr · On-site

CommunicationEnglishCustomer Service

Jesuit cultural center

Event Organizer

Sep 2022Aug 2023 · 11 mos · Alexandria, Alexandria, Egypt · On-site

CommunicationEvent PlanningEvent Management

Alexandria bibliotheca

Event Organizer

May 2021Jul 2022 · 1 yr 2 mos · Alexandria, Alexandria, Egypt · On-site

CommunicationEvent PlanningEvent Management

Education

Alexandria University

Bachelor's degree — Mass Communication/Media Studies

Sep 2020Jul 2024

Alexandria University

Bachelor's Degree — Mass Communication/Media Studies

Jan 2020Jan 2024

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